Position Summary

The Business Application Analyst I position provides day-to-day user and operational support for ORRS’s centralized software system, with a primary focus on supporting the Click helpdesk. This role responds to user inquiries, troubleshoots common application issues, documents incidents, and escalates complex problems as needed. The position assists with routine system tasks, including basic configuration support, access requests, and validation of minor system updates.

Responsibilities include supporting testing activities by following established test plans, assisting with documentation of procedures and user guides, and helping ensure system changes are communicated clearly to end users. The role supports JIRA ticket workflows by tracking issues, updating ticket status, and coordinating with senior technical staff for resolution.

This position interacts regularly with ORRS staff, internal technical teams, and end users to support effective system use. Additional duties include assisting with training sessions, preparing basic instructional materials, and supporting routine operational tasks related to system maintenance.

The Business Application Analyst I requires strong customer service skills, clear verbal and written communication, attention to detail, and the ability to manage multiple support requests in a fast-paced environment. The position is remote and works closely with internal team members, supervisors, customers, and university partners.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree in business, management information systems, or related field; one to three years of related and progressively more responsible or expansive work experience in the business functional area and/or enterprise software development and/or testing; or an equivalent combination of education and experience.

Desired Qualifications

One to three years of related experience providing application, system, or technical support in a business or enterprise software environment. Experience supporting users, documenting issues, assisting with testing activities, and participating in system updates or enhancements is preferred. An equivalent combination of education and relevant experience may be considered.

Proficiency in using a computer and standard business software, including the Microsoft Office suite, with experience using a help desk or ticketing system and familiarity with JIRA or similar issue-tracking tools. Demonstrated attention to detail, problem-solving and critical-thinking skills, and the ability to multitask, prioritize work, and manage multiple support requests in a fast-paced environment. Clear and professional verbal and written communication skills, strong customer-service orientation, and the ability to work effectively with team members and stakeholders.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

STANDARD 8-5

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends February 24, 2026, 11:55 PM

Michigan State University College of Engineering

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Business Applications Analyst I