POSITION SUMMARY:

The Director of Sales Operations will play a pivotal role in driving the growth and efficiency of the company's sales organization. This executive will oversee the development and implementation of sales strategies, processes, and systems to maximize revenue generation and customer satisfaction.

Key Responsibilities:

Sales Strategy Development:

Work closely with sales leadership to define the optimal performance management programs and measurements to ensure sales organization success.
Partner with sales leadership to identify opportunities for sales process improvement.
Conduct market research and competitive analysis to identify growth opportunities and optimize sales efforts.

Sales Operations Management:

Oversee the day-to-day operations of the sales team, including sales forecasting, budgeting, and pipeline management.
Implement and manage sales CRM systems to track sales activities, customer data, and performance metrics.
Develop and maintain sales compensation plans that provide market-competitive pay, reinforces sales organization strategy and align with business objectives.
Identify and implement best practices in sales methodologies, tools, and technologies.
Work closely with sales leadership and HR to design and establish a sales force training plan focused on developing and reinforcing critical sales competencies.

Customer Relationship Management:

Develop and maintain customer engagement performance metrics.
Ensure customer satisfaction and loyalty through exceptional service and support.
Ensures accurate and timely sales order processing and contract management.

Data Analysis and Reporting:

Coordinate with sales leadership to lead efficient and accurate sales analytics initiatives. Develop new sales analytics tools where required.
Prepare regular sales reports and dashboards to provide insights to executive leadership.

Qualifications:

REQUIRED SKILLS AND ABILITIES:

Experience with sales performance metrics.
Experience in sales quota and compensation plan design
Experience in sales forecasting.
Experience in business process development and flow.
Excellent leadership and team management skills.
Effective problem-solving skills.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Business, or another related field.
5+ years of experience in Sales Operations or a similar role.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk.

Midland Industries

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Director of Sales Operations