The Sales Operations Analyst is responsible for supporting level 2 global Sales process system inquires and reports to the Sr Manager of GTM Business Systems. This position will be essential to the sales team’s success and will focus on quickly triaging inbound GTM system and sales process inquiries from the global sales team as well as testing of new functionality, system bugs and enhancements. If you are process-oriented and a data-driven professional with good communication skills and a growth mindset and you enjoy and take pride in owning and improving your area of work this is the position for you.

Responsibilities:

Manage a queue of inbound system/sales process related inquiries from the global sales teams.
Triage and solve Level 2 issues
Participate in UAT (User Acceptance Testing) of new GTM system functionality
Participate in defining, documenting, and implementing new sales systems functionality:
Support the sales team
Collaborate with the DBI (Digital Business Innovation) team and Tier 1 support team on queue routing.

Requirements:

2+ years of B2B related work experience, preferably at a fast-growing company:
Experience with Salesforce CRM (functionality, data structure, reporting)
Power user in spreadsheet software (Excel, Google Sheets) or other data analysis tool
Strong attention to detail and identifying gaps through data analysis

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

In an effort to protect the health and resilience of our global community, Mimecast requires all individuals to be fully vaccinated for COVID-19 and/or receive a negative test before entry into our offices.

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Sales Operations Analyst