Drive sales success through leadership, process excellence, and operational impact

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

The Role

We are looking for an experienced Sales Operations Manager to play a pivotal role in supporting our Sales team and driving operational excellence across sales support, procurement, and logistics.

Reporting to the Chief Operating Officer, this is a hands-on leadership role where you’ll mentor a high-performing team, streamline processes, partner closely with Sales, and ensure our clients and internal stakeholders receive an exceptional experience.

If you thrive in an environment where process, people, and performance come together, we’d love to hear from you.

Key Responsibilities

Lead and develop a high-performing team

Coach, mentor, and support the Sales Operations team
Conduct regular 1:1s, team meetings, performance reviews, and development planning
Ensure the team has the tools, capability, and capacity to succeed
Deliver positive employee engagement and client feedback

Enable sales success

Partner closely with Sales to provide timely, accurate, and high-quality support
Oversee preparation of quotes, proposals, contracts, and sales documentation
Ensure sales materials meet company standards and client needs
Maintain accurate CRM data and sales reporting (ConnectWise)

Own procurement and supplier relationships

Manage end-to-end order processing, tracking, and delivery
Ensure competitive pricing, supplier negotiations, and deal registrations
Oversee returns, renewals, licensing, warranties, and subscriptions
Maintain strong, trusted relationships with vendors and distributors

Drive process improvement

Identify inefficiencies and opportunities to streamline sales support and procurement workflows
Design and implement process improvements using data and stakeholder feedback
Establish KPIs and measure the effectiveness of operational enhancements
Act as a change leader, supporting teams through improvement initiatives

Manage stock and logistics

Oversee stock control, inventory accuracy, and logistics coordination
Ensure WHS-compliant, well-organised stock and work areas
Maintain accurate asset tracking for client and internal equipment

Requirements

You’ll be a confident people leader with strong operational instincts and a passion for continuous improvement.

You’ll Also Bring

Proven experience in sales operations, sales support, and/or procurement
Strong knowledge of procurement practices, supplier management, and market dynamics
Demonstrated experience driving process improvement initiatives
Excellent communication, negotiation, and stakeholder management skills
Strong analytical and problem-solving capability
Experience using CRM and procurement systems (ConnectWise experience highly regarded)
Exceptional organisational skills and attention to detail
The ability to manage multiple priorities in a fast-paced environment

Why join The Missing Link?

Be part of a collaborative, high-performing team
Play a key role in supporting business growth and sales success
Work closely with senior leadership and make a real operational impact
Enjoy a supportive culture that values continuous improvement and development

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

About

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

Supportive, collaborative and respectful environment
Company culture that fosters learning and development
Competitive salary and bonus
Flexibility - hybrid working and the tools to do your best work anywhere
A respected name - we’ve got the creds, the awards, and the backing of Infosys
A place where you’re seen - we celebrate wins, recognise effort, and value diverse perspectives

Missing Link Tech Corp.

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Sales Operations Manager