Job Title: Vice President Sales Operations

Reports To: Chief Operating Officer

FLSA Status: Exempt

EEO: Executive/Senior Level Managers 1.1 (A)

Our client is a national, award-winning, 24/7 commercial maintenance and cleaning service provider. They care for millions of square feet of space, helping numerous Fortune 500 companies and businesses from virtually every industry be their best.

Mission: To provide clients with outstanding facility care, a responsive management team, and a level of personalized service unmatched in the industry.

Summary: The Vice President Sales Operations (VPSO) oversees and directs the sales team to meet or exceed sales revenue and contribute to the overall profitability of the company. Responsibilities include overseeing the daily sales activities, meeting with major clients, writing sales reports, designing effective sales strategies, quota setting and management, sales process optimization, sales training, sales program implementation, sales compensation design and administration, recruiting and selection of sales force talent and marketing company services.

As the leader of the sales team, this person defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates, closes business deals, maintains extensive knowledge of current market conditions and is responsible for the growth of the companys market share through B2B sales.

Duties/Responsibilities

Designs, implements, and manages sales forecasting, planning, and budgeting processes.
Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales team.
Ensures planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within the company.
Provides leadership to the sales team in implementing sales objectives that appropriately reflect the company’s business goals.
Responsible for equitably assigning sales force quotas and ensuring the firm’s financial objectives are optimally allocated to all sales channels and resources.
Partners with sales team to identify opportunities for sales process improvement.
Facilitates successful implementation of new programs through the sales organization by ensuring a well defined, efficient sales process is in place for launch.
Recommends changes and enhancements to the company Customer Relationship Management.
Makes recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity.
Works closely with senior leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success.
Aligns reporting, training, and incentive programs with these performance management priorities.
Ensures sales reports and other internal intelligence is provided to the team.
Develops new reporting tools as needed.
Prioritizes training objectives for selling, sales management, and sales support roles.
Ensures business growth through directing and managing business development activities, building and maintaining a professional network with the Facility Services industry developing and maintaining effective key customer relationships.
Finds and secures long-term contracts for Janitorial Services at large office buildings, hospitals, colleges, etc.
Identify potential clients, and the decision makers within the client organization assess, develop, and document the new business opportunities ensuring a robust pipeline of opportunities.
Schedule outside sales appointments planning approaches and pitches developing proposals that speak to the client’s needs, concerns, and objectives. Delivering sales presentation in a professional and effective manner.
Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion using a variety of styles to persuade or negotiate appropriately, mirroring the image of the client.
Provides input into bid/no-bid decisions.
Researching, planning, and implementing new target market initiatives creating new opportunities and expansion.
Attend industry functions and provide feedback and information on market and creative trends.
Oversee the maintenance of company social media accounts and content creation.
Oversee the updating and maintaining of internal database.

Required Skills/Abilities

Must be able to communicate clearly and frequently both verbally and in writing
Excellent organization, planning and time management skills
Strong customer service skills and a professional demeanor
Strong analytical and problem-solving skills with high sense of urgency
A strong drive and self-motivation

Other Required Skills And Qualifications

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

Education And Experience

1-2 years of B2B Sales preferred

Bachelors degree in a business-related field, masters degree in a business-related field may be advantageous.

Minimum of 7 years’ experience in a sales leadership position.

Minimum of 4 years’ experience working in a selling role and with sales technology and CRM software.

Mj3 Partners, Inc.

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