About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester WaveTM: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the role:

We are looking for a meticulous, fast-moving, and cross-functional Senior Deal Desk Analyst to act as the ultimate bridge between Sales, Legal, Finance, and Billing. In this role, you will be the final line of defense ensuring our commercial data is flawless and our transactions are sound. You will own the operational lifecycle of both exciting new business wins and critical contract renewals, transforming complex sales negotiations into clean, billing-ready documentation.

This is a high-impact position within our Revenue Operations ecosystem. You will balance the urgency of a fast-paced sales cycle with the rigorous precision required for financial accuracy, utilizing Salesforce and CPQ tools (like DealHub) to keep our revenue engine running smoothly.

Responsibilities:

New Business

Review non-standard contract clauses and coordinate with Legal and Sales on appropriate redlines or approvals.
Complete the deal desk checklist for all signed deals — validating commercial terms, Salesforce data accuracy, and DealHub quote alignment.
Hand over executed deals to the Billing team promptly, ensuring all required documentation and data are accurate and complete.
Track pending deal closures and proactively flag blockers that could delay billing handover.

Renewals & Existing Business

Own end-to-end paperwork for all contract renewals — generating quotes in DealHub, coordinating approvals, and ensuring timely execution.
Process contract revisions including amendments, upsells, and commercial changes, with accurate updates reflected in Salesforce and DealHub.
Maintain renewal timelines and follow up with Sales to ensure no renewal falls through the cracks.

Requirements

Must-Have

High attention to detail — you will be the last line of accuracy before deals go to billing.
Strong communication skills — ability to work cross-functionally with Sales, Legal, Finance, and Billing without losing context or urgency.
Ability to prioritise effectively in a fast-paced environment with multiple deals at varying stages.
2–3 years of experience in Deal Desk, Sales Operations, Revenue Operations, or a commercial support role.
Hands-on experience with Salesforce CRM for opportunity and contract data management.
Experience with a CPQ or quoting tool (DealHub preferred; Salesforce CPQ or similar acceptable).

Good to Have

Familiarity with B2B SaaS deal structures — ARR, multi-year contracts, amendments, and renewal cycles.
Prior experience working alongside enterprise sales teams on complex deal reviews.

At MoEngage, we respect and value differences. We believe that when people from diversebackgrounds and perspectives collaborate, we create the most value – for our clients, ouremployees, and society. We embrace diversity and uphold a strong set of values. We are committedto inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. Westand firmly against all forms of discrimination and support equal rights and opportunities regardlessof gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including
pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to
non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningfulchallenges.

Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really
smart and passionate people as we scale much more to build a world-class technology team

MoEngage Inc

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