About Momos

Momos is the leading Guest AI Platform built for multi-location restaurant brands across the globe. We help Customer Service, Operations, and Marketing teams streamline guest feedback, automate issue resolution, and drive repeat revenue — all powered by AI. Our customers include some of the most iconic QSR and fast-casual brands across 23,000+ locations worldwide.

We're growing quickly and investing in strategic field marketing to fuel our next stage of expansion. As we scale in North America, events will play a critical role in brand visibility, pipeline creation, and customer engagement.

The Role

We are looking for a Sales Operations Manager to own and optimize the internal systems, tools, and workflows that enable our Sales, Account Management and Customer Success teams to operate efficiently. This role focuses on managing and improving our Go-To-Market technology stack, ensuring teams can execute the sales lifecycle smoothly and with strong operational support.

You will work closely with Sales, Account Management, Customer Success, Finance, Product, and Engineering to improve internal processes, resolve cross-functional and international sales operational challenges to enable Momos' continuous growth.

Primary Role & Responsibilities

Sales Planning & Performance Management

Partner with Sales Leadership to support sales planning, territory allocation, and quota setting
Track and analyze sales performance, pipeline health, and key sales metrics
Develop dashboards and reports to provide visibility into sales productivity and results
Provide insights and recommendations to improve sales effectiveness and revenue performance

Commission & Incentive Management

Oversee sales commission structures and incentive programs in alignment with company objectives
Ensure the accurate preparation and validation of commission reports according to approved compensation plans
Collaborate with Finance and HR to ensure timely and accurate commission payouts
Maintain documentation of sales incentive plans, commission rules, and calculation frameworks

CRM & Sales Tools Management

Manage and maintain CRM systems and sales technology platforms to support sales operations
Ensure data accuracy, system adoption, and reporting capability across the sales organization
Support the implementation and improvement of sales reporting tools and systems

Forecasting & Reporting

Support the preparation of sales forecasts and pipeline analysis
Prepare regular reports and performance insights for sales leadership and management
Monitor sales trends and highlight risks or opportunities impacting revenue performance

Cross-Functional Collaboration

Work closely with Sales, Finance, and other internal teams to ensure alignment on sales data, reporting, and operational processes
Support operational coordination for sales initiatives and strategic projects

Requirements

5+ years of experience in Sales Operations, Commercial Operations, GTM Operations, or similar roles supporting Sales organizations
Advanced proficiency in Excel/Google Sheets and CRM &GTM systems (e.g., Salesforce, HubSpot, Chargebee)
Experience managing sales commission structures and performance reporting
Ability to work cross-functionally with Sales, Finance, and leadership teams
Proven ability to identify and resolve operational bottlenecks affecting sales processes and internal workflows
Strong analytical and problem-solving skills

Nice to Haves

2+ years of leadership experience managing or mentoring Sales Operations or operational support teams
Experience working in SaaS, AI, or technology-driven companies with global customers
Background in high-growth startup or scale-up environments where operational systems must evolve quickly

Location: Singapore (Hybrid)

Benefits

Private medical insurance
Paid time off and a flexible working culture
Opportunities for rapid career advancement
A dynamic and inclusive company culture
Access to the latest technology and tools for personal development
Participation in industry conferences and events
A supportive environment that encourages innovation and creativity

Cultural Values

Mission-driven and fast-paced, entrepreneurial environment
A collaborative and flat company culture
Comprehensive private health insurance
Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
Cross-cultural team bonding/networking
Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Momos

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Sales Operations Manager (Singapore-based)