We save lives while providing the opportunity for people to realize their healthy selves.:

Revenue Operations Manager

Monte Nido & Affiliates

Remote (based in Nashville, TN)

Monte Nido & Affiliates has been delivering treatment for eating disorders for over two decades. Our programs offer a model of treatment that blends medically sophisticated care with a personalized treatment approach. Our work is grounded in evidence-based strategies for adults and adolescents suffering from eating disorders. We work from a multi-disciplinary treatment team approach while integrating state-of-the-art medical, psychiatric, nutritional, and clinical strategies to provide comprehensive care within an intimate home setting.

As the Revenue Operations Manager, you will play a crucial role in optimizing and streamlining our revenue-generating processes, ensuring efficient operations across outreach, marketing, and business development teams. You will be responsible for driving revenue growth, enhancing outreach productivity, and improving stakeholder experiences through data-driven insights, technology implementation, and cross-functional collaboration. This role will report to the Chief Financial Officer.

Responsibilities Include::

Support the Revenue team’s productivity and success with process improvements, measurements, tracking, and analytics (via measurable key performance indicators (KPI)).
Oversight of Revenue related tech stack, ensuring it is optimized and setup to execute a data-driven strategy and drive effective Revenue processes.
Track, analyze and create monthly executive reporting data to include the following metrics: pipeline growth, quota attainments, win/loss rate, Revenue team performance.
Own end-to-end process of tracking Revenue funnel and operational metrics and explore alternatives to improve performance.
Support the overall growth efforts of the Company and work cross-functionally to lead or assist on strategic projects and provide reports that allow management to make critical decisions across the growth-oriented teams at the company.
Collaborate regularly with all levels of the Revenue, Marketing, Outreach and FP&A team members to ensure achievements are on track with Revenue opportunities vs forecasting, identify gaps, and explore solutions.
Collaborate regularly with all levels of the Revenue, Marketing, Outreach, and FP&A team members for go forward forecasts and department planning (headcount planning, budgets, forecasts, technology costs).
Become an expert in CRM systems & processes through training, self-study, and shadowing our Revenue & Customer Success teams.
Assist the Finance and Outreach leaders with pipeline and opportunity inspection, forecasting.
Development, administration and calculation of compensation plans for Outreach, Admissions, and related teams.
Enhance Revenue productivity by leading the team via streamlined processes and improved tool management.

Qualifications::

Strong analytical and organizational skills- Ability to perform the up-front diagnostic to develop the project plan and lead the implementation of programs designed to maximize revenue growth
5+ Years of Revenue Operations (or Revenue Consulting) Experience
Bachelor’s degree Business, Finance, Marketing, or equivalent work experience required
5+ years of experience managing resources, tasks, and workflows in operational management or similar role
Minimum of 5+ years of hands-on experience with a CRM, including building complex dashboards & reports, custom report types, calculated fields, workflows, and data hygiene practices.
Project Management- experience in designing, implementing, and managing projects

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Monte Nido & Affiliates, LLC

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Revenue Operations Manager