Morcon Tissue is a family-owned and operated business located in Eagle Bridge, New York. We are looking to add an experienced Sales Operations Analyst to our team. We are looking for someone with excellent communication skills to work with our VP of Sales, marketing team and sales team to promote the best customer service we can. The ideal candidate will possess strong problem solving, organizational, data analysis, critical thinking and communication skills. The ability to multitask and work in a fast paced environment, thinking on your feet and problem solving, interactive with your team and customers, and a strong attention to detail are required.

The Need for a More Data-Driven Approach

The sales operations analyst role is becoming increasingly data-driven, as businesses are looking for ways to improve their sales processes. This means that the sales operations analysts will need to be able to use data to make decisions and understand what is working and what is not.

The sales operations analysts will need to be able to gather and analyze data quickly and effectively. They will also need to be able to communicate the findings of their analysis to other members of the team.

More Collaboration Between Sales and Marketing

As marketing and sales become more integrated, the need for a sales operations analyst becomes more apparent.

Sales operations analysts are responsible for ensuring that the sales and marketing teams are working together efficiently. This includes tasks such as coordinating campaigns, managing leads, and tracking sales data. By understanding how these two departments work together, sales operations analysts can help to ensure that the company’s resources are being used effectively.

A Greater Focus on Customer Experience

Customer experience has become an increasingly important focus for businesses in recent years. This is because customers now have more options than ever before, which means that they are more likely to go elsewhere if they are not satisfied with the service they receive.

ESSENTIAL FUNCTIONS:

Data analysis: Data analysis is the ability to interpret large amounts of information and draw conclusions from it. Sales operations analysts use data analysis to determine how to improve sales and marketing strategies. They analyze data to find trends and patterns, which helps them identify areas of improvement.
Communication: Communication is the act of conveying information to others. Sales operations analysts often communicate with other members of a sales team, so excellent communication skills are essential. They also communicate with clients and customers, so they need to be able to explain complex ideas in a way that’s easy to understand.
Problem-solving: Problem-solving skills allow you to identify and address issues that may arise during the sales process. As an sales operations analyst, you may be responsible for ensuring that sales goals are met and that the sales team is aware of any issues that may affect their ability to meet those goals.
Critical thinking: Critical thinking is the ability to analyze a situation and make a decision based on the information you have. Sales operations analysts use critical thinking skills to make recommendations for improving sales processes. They may also use critical thinking to identify areas of improvement for sales processes and make suggestions for how to change them.
Organization: Organization is another skill that can be helpful for sales operations analysts. This is because they often have many tasks to complete in a day and keeping track of all of their responsibilities can help them to be more productive.

PRIMARY JOB DUTIES:

· Collect and distribute sales reports on a weekly and monthly basis

· Develop methods and strategies for assessing large amounts of data using database management, Sage ERP, power queries, etc

· Develop, analyze and provide recommendations on VOID reports and sales trend data by Parent, Bill to, Ship to

· Manage and update sales budgets and forecasts

· Manage and update Customer and Item Profitability Database weekly

· Manage and distribute weekly reports such as GAP To Budget, GAP to Open Orders

· Use sales prediction software to determine future trends

· Manage and track sales Incentive programs

· Manage S&OP (Sales and Operations Planning) forecasting and analytics. Work with Material Management and Planning to optimize working capital through improved forecast accuracy

· Manage, Implement and Integrate a CRM with Customer Service, Sales, IT, Finance to provide actionable knowledge management (Customer ordering patterns, success of marketing campaigns, promotions, spiffs, etc)

· Manage and Report out on Sales Pipeline Key Metrics:

o Closure Rates

o Total Pipeline $ and Cases

o Timing for Closure

o Stagnant Accounts

o Ensure accounts with >75% probability of success to win get transitioned to S&OP forecast

· Manage, track and analyze all customer promotion activities working closely with sales, marketing and customer service

· Develop pricing strategies to grow share of higher profitability Items

· Conduct business case analysis (ROI) on large bid volumes and / or dispenser lease agreements

· Conduct analysis on Annual Customer Rebate Programs (SVI, Quarterly, TVI, etc)

· Manage all customer rebate templates and send out to the sales team monthly

MINIMUM QUALIFICATIONS:

Minimum of a bachelor’s degree in Finance, Marketing and / or Economics
Minimum of 3-5 years of experience as a analysis or
Excellent verbal and written communication skills
Strong computer skills
Strong problem-solving skills
Strong analytical skills
Highly developed attention to detail
Ability to work in a team environment
Ability to work in a fast-paced environment
Analytical problem-solving skills
Proficiency with CRM, ERP, and database software
Proficiency with Microsoft Excel, Power Queries and Database Management

WORKING CONDITIONS:

Sales operations analysts work in a fast-paced environment where they are constantly interacting with people, whether it is on the phone, via email, or in person. They need to be able to think on their feet and be quick thinkers in order to solve problems that arise. They also need to be able to work well under pressure and meet deadlines. Sales operations analysts typically work a regular 40-hour workweek, but they may have to work overtime during busy periods.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift

Ability to commute/relocate:

Eagle Bridge, NY 12057: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Morcon Tissue

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Sales Operations Analyst