About the Position:

The Vice President of Sales and Operations is responsible for all aspects of freight brokerage business at Mountain State Logistics. The role has direct accountability for sales, customer onboarding, rate negotiations, operational execution of shipments and overall performance management of brokerage team and business. Additionally, this role is expected to develop and execute strategies that drive growth, increase profitability and improve processes while providing leadership support to the organization.

Responsibilities:

· Perform planning, analysis, reporting and communication activities

· Provide insight to industry bench marking and best practices.

· Stay current with industry trends and competitor activity.

· Act as a strategic business partner to company leadership.

· Negotiate shipping quotes from carriers and passing them on to clients

· Manage daily shipments, resolving issues, to ensure pickup and delivery is on time, 24/7/364

· Coordinating with shipper, carrier and dispatcher for the pickup and drop off of shipments

· Updating customer management software to keep accurate client records

· Advising clients on potential supply chain issues

· Sell and close new and existing customer to move their freight.

· Be honest and active in all your communications - internally and externally

· Other duties as assigned by management.

Sales and Operations Oversight

Lead a team of brokers that are responsible for a portfolio of diverse customer accounts with a focus on promoting growth, achieving margin objectives and key performance indicators.
Support (and lead as needed) the development of new business relative to rate analysis, creative solutions design, pricing other commercial terms.
Create effective sales strategies for customers inclusive of profitability analysis, equipment and mode considerations and market capacity intelligence.
Enable a high level of customer service by interacting with various levels of client and internal leadership, monitor performance against customer SLA’s and KPI’s and ensuring effective problem resolution.
Deliver clear, honest, and proactive communication to customers and carriers.
Enforce compliance to (and establish where needed) SOP’s and /or best practices relative to sales, customer onboarding, rate negotiations, operational execution of shipments.
Effectively utilize the IT platforms that support the business (Prophesy, My Carrier Packets, Carrier 411, MacroPoint)
Support (and lead as needed) the implementation and onboarding of new business.
Foster and/or enhance relationships with customers, carriers and other related vendors.

Talent Management & Leadership

Build, train, develop, coach, mentor and manage assigned team.

Qualifications

College Graduate (preferred)
Senior Management – Transportation Management and Brokerage (5-10 years)
3-5 years of experience in prior transportation brokerage sales/account management
Has built relationships and a book of business to bring to contribute to company growth
Proven track record with a strong focus on new business development including cold calling, presenting and meeting with potential customers, pricing, and closing deals.
Strong verbal, written and customer relation skills.

Benefits:

Competitive Salary
Commission Opportunity
Career Growth
Healthcare Benefit Package including Dental and Vision Insurance

About us:

Mountain State Logistics is a company staged for fast growth. Company leadership holds 35+ years in transportation. If you are a motivated individual with a passion for the transportation industry, we invite you to join our leadership team. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply today to become part of our dynamic team!

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Relocate:

Ooltewah, TN 37363: Relocate before starting work (Required)

Work Location: In person

Mountain State Logistics

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Vice President of Sales Operations