JOB PURPOSE

The Account Executive for MICE & Charters is the direct, day to day contact for designated MICE Groups and Charter programs. This individual is responsible for all aspects of planning and executing an on board program. This will include but not be limited to maintaining the highest level of communication and collaboration with both internal and external parties involved with the group / charter. This role works hand in hand with the MICE & Charter Sales Director to deliver flawless execution of throughout the life of the group/charter.

KEY ACCOUNTABILITIES

Resolves problems and provides timely and professional follow-up

Serves as liaison between the client, internal teams and department heads onboard to ensure flawless execution of charters while providing exceptional customer service to help create more repeat business for the company

Plans and coordinates customized events, special onboard programming and entertainment, unique food & beverage requests, production requirements, excursions, custom itineraries, and other items that may be consistent with the parameters of the client's charter agreement.

Escorts day visits, site sailings with clients and corporate programs acting as the main contact onboard to ensure delivery of a flawless program execution which results in repeat business for the company.

Manages the execution of the entire onboard charter or group program.

Helps facilitate special requests by working with the appropriate department heads.

Assists Onboard Event Managers with any issues that may arise and ensures our team members onboard have correct information regarding function space for all events.

Provides supplemental coordination of marketing efforts on behalf of Corporate Sales Manager

Represents the company at trade shows and industry events as necessary

Acts as a liaison between internal departments ensuring prompt turnarounds

Coordinates and/or participates in ship tours and Seminar at Sea programs as assigned

QUALIFICATIONS

Fluent in English. Any additional language is considered an advantage

Bachelor's Degree or equivalent education preferred

3+ years experience working for a cruise line or incentive house in the charter / MICE field

Experience coordinating and executing large charters or groups

Position will be remote, but candidate must reside in South Florida area in order to commute and attend any required in-office meetings, as needed.

Proficient knowledge of Microsoft Office Suite required; Proficient computer, technical and troubleshooting skills. PowerPoint Presentation and Excel experience is required

Excellent communication skills; both oral and written

Must possess analytical/problem solving skills

Ability to work in a deadline driven environment, balancing multiple priorities and able to work well under pressure with others

High level of attention-to-detail required

Have a positive can-do attitude and ability to thrive in a dynamically changing environment

Have excellent interpersonal, organizational and team collaboration skills

Overnight travel is required to attend sales meetings, seminar at sea, escorting Group & Charter programs onboard ships, and other trade events

Reliable transportation and local driving maybe required

Availability to work both nights and weekends as required

Business acumen – maintain knowledge of market and competitive trends.

Attention to detail is required.

Highly organized and motivated individual

VISA REQUIREMENTS

US passport or Green Card

MSC is an everify employer

MSC Cruises

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Account Executive MICE / Charter Sales & Operations