Your Next Opportunity

We have an exciting role open as a Manager, Revenue Operations in our Toronto office. Your focus will be managing the day-to-day Billing, Collections and Client Life Cycle teams across the offices. The position will oversee the operations of these areas, ensuring financial controls are designed and operating effectively. This individual will own and lead continuous improvement efforts to core processes to increase the quality of output as well as improve the productivity of the finance operations team. The position will build and maintain relationships with the business and ensure the team delivers high quality and timely service to the Firm. The Manager, Revenue Operations will report directly to the Director, National Finance Operations.

Please note that this role offers a hybrid work arrangement. Each week will combine both working from your home office and working from the McMillan office.

What You’ll Do

Lead a national team of 25+ finance professionals, including five direct reports, across billing, collections, and client life cycle operations
Coach, develop, and inspire high-performing teams by providing clear direction, hands-on leadership, and ongoing support
Design and implement finance dashboards that track monthly transaction volumes, service levels, and key performance indicators (KPIs)
Strengthen the firm’s control environment by ensuring financial controls are well designed, effective, and consistently applied
Drive continuous improvement by documenting, streamlining, and enhancing core processes, policies, and procedures
Ensure compliance with ASPE, partnership accounting policies, and provincial law society rules and regulatory requirements
Partner closely with business leaders, management, and finance stakeholders to deliver responsive, high-quality service and meet evolving business needs

What You Bring

Minimum 5 years of progressive experience in finance operations or related roles
Bachelor’s degree in Finance, Accounting, or Commerce
Proven experience leading and developing large, high-performing teams
Experience improving finance processes and driving operational efficiencies
Strong client service and stakeholder management skills, with the ability to build credibility and communicate effectively at all levels
Hands-on leadership style with a focus on accountability, collaboration, and results
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment
Demonstrated strengths in coaching, facilitation, relationship building, and strategic leadership
Experience fostering a positive, high-performance team environment
Experience with Intapp Open or 3E is considered an asset

McMillan Offers You

Growth

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

Fun Work Environment

Salary range- $110,000-$130,000 annually

McMillan = You

At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond.

At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!

Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development.

Let’s get started

If this position is for you, and you reside in or around the Toronto area, we look forward to hearing from you. Click on the Apply Now button.

At McMillan, we embrace innovation and make strategic and thoughtful use of technology, including artificial intelligence (AI). However, our recruitment process remains deeply human-centric. We do not use AI to screen resumes or select candidates. Every application is carefully reviewed by a member of our recruitment team, and hiring decisions are made through collaborative evaluation and interviews.

McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.662.4624 to submit your accommodation request.

McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm’s values.

MServices Limited Partnership

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Manager, Revenue Operations