Job Title: Revenue Operations Specialist

Non-Exempt: No

Remote: My Work Mode

Department: Sales

Reports To: Head of Revenue

Work Hours: 8:00 AM - 5:00 PM ET

About MuniBilling:

MuniBilling offers a flexible Electronic Bill Payment & Presentment-as-a-Service (EBPPaaS) for municipalities, HOAs, and property managers. We modernize billing operations through subscription and managed service models, supporting clients from implementation through ongoing support. Based in Greensboro, NC, we foster a collaborative, feedback-driven culture with competitive pay, full benefits, a 401(k) match, and a great work environment.

Role:

The Revenue Operations Specialist contributes to revenue growth by supporting systems, reporting, and operating processes that enable Sales, Marketing, and Finance to work from a consistent view of pipeline and revenue performance. This role is hands-on in the CRM and supports clean data, useful dashboards, forecasting inputs, lead-to-revenue handoffs, workflow automation, and sales process adoption.

The ideal candidate is detail-oriented, analytical, and comfortable working across teams. They can translate business questions into clear reporting, practical process improvements, and reliable CRM workflows that help the organization improve efficiency, visibility, and revenue predictability.

The Revenue Operations Specialist contributes to the MuniBilling Value Proposition by:

Supporting accurate, consistent CRM data that helps revenue teams understand pipeline health and customer opportunities.
Maintaining dashboards, reports, and operational workflows that improve revenue visibility and team execution.
Helping Sales, Marketing, and Finance coordinate lead-to-revenue processes, forecasting inputs, and revenue performance reporting.

Career Growth Opportunities:

MuniBilling offers robust career growth options, including vertical growth within a specific domain of subject-matter expertise (SME) and career diversity across other MuniBilling disciplines.

Essential Functions:

Support day-to-day CRM administration, data quality, reporting accuracy, and workflow maintenance in Salesforce, HubSpot, or a similar platform.
Monitor CRM hygiene and partner with sales team members to improve data completeness, consistency, and process adoption.
Build, update, and maintain dashboards and reports for pipeline health, funnel conversion, activity tracking, win/loss trends, and revenue performance.
Support pipeline review and forecasting processes by preparing reports, identifying data gaps, and surfacing trends or risks.
Assist with lead routing, lifecycle stage tracking, activity capture, attribution, and CRM workflow automation.
Partner with Sales, Marketing, and Finance stakeholders to support lead-to-revenue handoffs and process alignment.
Prepare data and analysis to support territory planning, quota planning, capacity modeling, and revenue reviews.
Support practical use of AI-enabled tools or automation to improve reporting, pipeline visibility, workflow efficiency, and data quality.
Document recurring processes, reporting definitions, CRM standards, workflow changes, and user guidance.
Identify opportunities to reduce manual work, improve consistency, and strengthen revenue operations processes across the customer lifecycle.
Collaborate with leadership to translate revenue data and operational findings into clear insights and recommended next steps.
Support CRM user adoption by helping clarify process expectations, report definitions, and data-entry standards.

Competencies:

Strong attention to detail and commitment to accurate, reliable data.
Analytical mindset with the ability to turn pipeline, sales, and customer data into practical insights.
Working understanding of sales pipeline stages, lead management, forecasting inputs, and common revenue metrics.
Hands-on comfort with CRM systems, dashboards, spreadsheets, and workflow tools.
Process-oriented approach with the ability to document workflows and identify improvements.
Strong communication skills with the ability to collaborate across Sales, Marketing, Finance, and leadership stakeholders.
Ability to manage recurring reporting, data-quality tasks, and operational priorities with consistency.
Comfort learning and applying automation or AI-enabled tools to improve efficiency and visibility.
Sound judgment when handling sensitive customer, sales, financial, and performance data.

Supervisory Responsibilities:

None

Qualifications:

Required:

5+ years of progressively responsible experience in Revenue Operations, Sales Operations, CRM Administration, Revenue Analytics, or a similar function in lieu of a bachelor's degree.
Hands-on experience using or supporting a CRM such as Salesforce, HubSpot, Microsoft Dynamics, or a similar platform.
Ability to build or maintain reports, dashboards, spreadsheets, and operational trackers.
Comfort working with sales, pipeline, customer, and revenue data.
Understanding of sales pipeline stages, lead management, forecasting inputs, and common revenue metrics.
Strong communication skills and ability to work cross-functionally with Sales, Marketing, Finance, and leadership stakeholders.
Process-oriented mindset with the ability to document workflows and recommend improvements.

Preferred:

Experience with CRM workflows, automation, lead routing, data enrichment, or sales engagement tools.
Familiarity with AI-enabled sales, reporting, forecasting, or productivity tools.
Experience supporting forecasting, pipeline reviews, territory planning, quota planning, or revenue planning processes.
Experience with BI/reporting tools or advanced spreadsheet analysis.
Prior experience in a B2B, SaaS, technology, professional services, GovTech, PropTech, utility billing, or recurring-revenue environment.
Salesforce, HubSpot, or related CRM certification.

Performance Management

30/60/90-day onboarding training, assessments, benchmarks, and milestones.

Revenue Operations Specialist Performance Management Assessment Framework.

Affirmative Action/EEO statement

MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment or during employment.

Other duties

Please note that this job description is not intended to cover or list in full the activities, duties, or responsibilities required of the employee for this job. In addition, duties, obligations, and activities may change at any time with or without notice.

Internal Candidates Only:

Internal Candidates must meet all metrics in their current role to be considered for an internal career transition. In addition, if the internal candidate is interested in the posted position, they must have their immediate supervisor's approval.

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