Job Title: Sales and Operations Coordinator

Location: Bracebridge, ON

About Us:

Muskoka Timber Mills (MTM), based in Bracebridge, has a 30 year history servicing the Ontario custom wood products market. Our products include an exterior branded siding line called Timberthane, custom wood cladding for ceilings and floors as well as most other finished wood products used in the building industry. We work with the top architects in North America and through this we have curated a portfolio of industry leading wood products that get sold in high end and custom building applications in Muskoka and across Ontario.

The Company was recently purchased by a group of energetic entrepreneurs that also own a number of other building products companies in Ontario. Under the new ownership group, MTM has spent the last year investing in foundational elements such as a new ERP and job costing platform as well as laying the seeds for substantial sales growth (new website launching end of October, a cutting edge Bracebridge showroom, new showroom / sales office in Parry Sound). This is an exciting time at MTM and we look forward to adding operational talent to help take the business to the next level.

MTM has a fantastic and dedicated workforce. Although MTM operates with 65 people it still feels like a family business with a culture of inclusiveness. In fact, there are company wide lunches provided for all staff on Thursdays!

muskokatimbermills.com (although exciting new website launching end of October)

Position Overview:

We are seeking a highly organized and proactive Sales and Operations Coordinator to support both sales and operational functions within the company. This role will involve coordinating deliveries, creating and managing sales orders, providing customer service support, handling administrative tasks related to inventory and orders, and assisting with various company-wide operations duties. The ideal candidate will be detail-oriented, able to juggle multiple tasks simultaneously, and work efficiently in a fast-paced environment.

An Architectural Technologist background would be an asset, (but not a hard requirement) bringing additional knowledge to support the technical and construction-related aspects of the role.

This position also has the potential to evolve into a full sales role, once the industry has been learned.

Current Responsibilities:

Sales Support:

Customer Communication: Call customers and schedule deliveries for sales orders once completed emails are received.
Quotes and Documentation: Create and send quotes to customers, ensuring that they are accurate and timely. Prepare and send DocuSign agreements for customer approval.
Order Entry: Enter orders into production once quotes and approvals are finalized.
Supplier Liaison: Reach out to suppliers to request quotes for materials required in customer quotes.
Client Meeting Support: Attend and take notes during client meetings, ensuring that all relevant information is captured and shared with the team.
Sample Management: Pick up and drop off samples for customers, ensuring timely and accurate delivery.

General Operations Support:

Order Entry and Tracking: Enter all customer orders into the system
Inventory Management: Input inventory details into the system, ensuring all stock is accurately tracked and managed.
Purchase Orders (PO): Obtain approval for purchase orders and create them in QuickBooks Online (QBO) for all required materials and supplies.
Financial Reporting: Create and maintain monthly Profit & Loss (PNL) sheets for production, ensuring accurate tracking of financial performance.

Qualifications:

Experience: Minimum of 2-3 years of experience in sales coordination, operations, or a related administrative role. Experience working in at a company supplying wood products to the construction industry is highly preferred.
Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook), QuickBooks Online (QBO), Google Drive, and ERP systems.
Communication Skills: Strong verbal and written communication skills to effectively interact with customers, suppliers, and team members.
Attention to Detail: High level of accuracy and attention to detail in order management, inventory tracking, and financial reporting.
Organization and Time Management: Ability to juggle multiple tasks and meet deadlines while maintaining quality and customer satisfaction.
Problem-Solving: Strong analytical skills to identify and resolve operational issues as they arise.
Architectural Technologist/ Technician Background (Asset, however it is not a hard requirement): Knowledge or background in Architectural Technology is a strong asset, aiding in the understanding of construction drawings and materials, enhancing the ability to manage projects efficiently.

Working Conditions:

Full-time, permanent position.
Competitive salary and benefits package.
Office-based role with some flexibility for occasional remote work.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
RRSP match
Store discount

Education:

Bachelor's Degree (preferred)

Experience:

sales coordinator: 3 years (preferred)
lumber industry or related: 3 years (preferred)

Licence/Certification:

Architectural Technologist/ Technician Background (preferred)

Work Location: In person

Muskoka Timber Mills Ltd.

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