The Senior Business Systems Analyst is responsible to develop thorough knowledge in the design, implementation, operation, and support of the SyteLine Cloud Suite Industrial v10+ ERP system (SyteLine) and/or supporting technologies to deliver improved business performance. The day-to-day activities of the role demonstrate an IT culture that emphasizes quality, responsiveness, customer service, productivity, high standards and results. The Senior Business Systems Analyst is responsible for partnering with business owners and end users throughout the company to deliver superior results. The position reports to the Manager, Business Applications and maintains open and unbiased communication to ensure the objectives, scope and timeline of projects are maintained and issues resolved as appropriate.

The position requires attention to detail and accuracy, high energy, problem solving, forward thinking and the ability to adapt to changing business requirements while maintaining consistent and reliable IT solutions and services which are responsive to business needs.

Working Conditions

This is a hybrid role that can be based in one of our operational hubs in:

Milford, Ohio

Miami, OK

Akron, Ohio

Dallas, TX

Duties and Responsibilities

Establish, in conjunction with the Manager, Business Applications, business owners and IT, challenging goals, plans and objectives that support the company’s vision.
Develop, maintain, and enhance knowledge in SyteLine including application functionality, technical architecture, user and security administration in a SyteLine multi-entity and multi-site environment.
Participate in activities associated with internal/external IT security audits (e.g., Sarbanes-Oxley) and risk assessments and implement corrective actions.
Organize project activities using a lifecycle approach, including phases of design, configure/develop, validate, test, support and improve/sustain.
Onboard business acquisitions to SyteLine leveraging a lifecycle approach, including data conversion, process validation and end user training and support.
Manage and respond to Help Desk requests in the areas of responsibility.
Partner with business owners to understand, interpret and enhance requirements to jointly deliver solutions which exceed expectations.
Assist end users to understand the capabilities of SyteLine and find ways to improve productivity and overall business performance through the expanded use of these capabilities, working with Infor, SyteLine consulting firms, EDI managed service providers and others to achieve goals.
Develop and maintain documentation to comply with internal standards and requirements.
Establish and support a positive work environment based on mutual respect, honesty, teamwork, and continuous improvement.
Maintain work areas in compliance with company safety standards and policies.
Maintain 24/7 availability to address critical business and/or IT issues.
With third party support, maintain the organization’s EDI (Electronic Data Interchange) capability, thereby ensuring the company’s ability to communicate effectively with its EDI business partners.
Responsible for all aspects of EDI set up/testing/implementation requirements for individual customer transaction sets.
Monitor day to day EDI activity to ensure timely receipt and processing of transactions; resolve any operational problems in a timely manner.
Develop new or revised systems and procedures as required, with the aim of ensuring more effective administration systems.

Knowledge, Skills and Abilities

Thorough knowledge of SyteLine to fulfill job responsibilities.
Sharing data with trading partners through solutions such as EDI, digital marketplaces, and other methods.
Working knowledge of SQL of technical aspects of SyteLine.
Analytical/problem solving skills.
Clear and concise oral and written communication to all levels of the organization.
Effectively organize and prioritize work.
Simultaneously manage and deliver multiple projects.
Proficiency in all Microsoft Office applications.
Maintain a high level of confidentiality, as needed.

Education and Experience

Associates or Bachelor’s degree in Business, Computer Science, Management Information Systems or other appropriate field of study and/or equivalent work experience.

Working Conditions

Typical office environment
Travel up to 10%

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel objects.
The employee frequently is required to sit, stand, walk, reach with hands and arms, and talk or hear and will occasionally be required to bend, stoop, kneel and climb stairs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Myers Industries

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Sr. Business Systems Analyst