Sales Operations Coordinator
Status:
Regular, Full time
Location:
Mississauga, Ontario
Job Description
Reporting to the Operations Manager, the Sales Operations Coordinator is responsible for the following:

KEY ACCOUNTABILITIES:

Responds to all sales escalated requests within 1 hour of receiving them (70%);

Manages all non-conformance & service failure from sales and collaborates with department managers to determine root cause and corrective action within 24 hours of receipt (20%);

Leads and develops a minimum of 1 warehouse operations continuous improvement bottleneck per month in collaboration with peers using the GROW approach to provide the appropriate solutions (10%).

DUTIES:

Ensure all job functions are performed in accordance to the organization's Standard Practice Instruction (SPI) Manual;

Arrives at work on time (if late or have to leave early hours are made up)
Works consistently over 8-hour shift
Adheres to 30 minutes breaks
Follows company COVID protocols
Abides to Code of Conduct (dress code, footwear, no music, no headphones, limit use of cell phone)
Liaison between sales and operations for the management of all urgent inquiries;

Manage all aspects of urgent escalated sales orders (all divisions) including:

Inventory transfers from other locations;
Getting orders into Production (pulled, cut);
Ensuring orders move to shipping for processing;
Ensure carriers / trucks are booked and delivery dates are communicated to sales;
Prioritizes at all times ones own availability (by phone or email) to the Ontario sales team to ensure best in class response times and service of urgent inquiries;

Ensure best possible customer experience by addressing all urgent inquiries from sales in a timely manner through unwavering support, clear and concise communication and adequate follow-up;

Manages all Non-Conformance and Service Failure requests from sales team by collaborating with department managers/supervisors to determine root cause and corrective action;

Categorizes and keeps track of all Non-Conformance and Service Failure reports and meets with Operations Manager and Business Centre Manager on a monthly basis to report on issues, solutions, trends and makes suggestions on areas of improvement based on astute observations;

Leads all Warehouse continuous improvements initiatives in order to increase operational efficiencies;

Performs any other duties as required by Management;

REQUIREMENTS:

Experience in a similar position is an asset;

Excellent verbal, non-verbal and written communication skills;

Demonstrated ability to work unsupervised and meet key deadlines;

Team player, adaptable, energetic with a positive professional attitude;

Demonstrated initiative to self-improvement of your business and product skills;

Good PC skills including MS Office: Word, Excel and Outlook;

Proactive in finding ways to improve productivity in the Warehouse

What’s in it for you
Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. National Cable Specialists (NCS) has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.
What we offer:

A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:

Health, dental, paramedical & vision care, and prescription medication

Short- and long-term disability benefits because you never know what the future holds

Supplemental Health Insurance

Life insurance

Employee Assistance Program (EAP) with Telemedicine

Travel Insurance

Reimbursement of training expenses to acquire new skills and advance your career within the organization
RRSP with generous employer contribution
Possibility of contributing to a TFSA with a favorable group rate
Post-graduate scholarship program for children of our employees
Employee discounts on purchases
Free parking
Electric vehicle charging stations in many of our locations

National Cable Specialists (NCS) ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.
We thank all applicants for their interest, however, only those under consideration will be contacted.
The masculine gender is used solely to simplify the text.

Job Type: Full-time

National Cable Specialists

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Sales Operations Coordinator