Why We Work at National Credit Center
We are at a transformational moment in our company journey – and we’re excited about it. NCC is the leading provider of consumer intelligence to auto dealers and we’re searching for passionate people who want to join our growing team. Each day we’re finding new ways to strengthen our culture, accelerate innovation and deliver unforgettable service to our customers. If this sounds interesting, let’s talk.

WHAT YOU’LL DO
The Senior Sales Operations Manager is a key role in our expanding organization and is responsible for the development, execution, and optimization of sales operations programs and companywide initiatives.

This role will lead projects and programs designed to grow revenue and sales results and, oftentimes, change the direction of our sales programs.

We are looking for someone who can plan, manage, and execute projects/programs as well as execute content while working with subject matter experts.

This role requires someone who can work well within all levels of an organization from the C-suite through individual contributors.

If you are a person who enjoys building, growing, and improving workflows, reporting, playbooks, and results and thrives in fast-paced, collaborative environments, you will be a strong candidate.

The right candidate will also be able to manage multiple projects simultaneously and will be comfortable with an elevated level of ownership and accountability. They will also be required to gather and analyze data to measure progress and find insights that drive further improvements.

(Project management is only one component of this role, so Six Sigma or PMM certified individuals should only apply if also interested in ongoing operations program management/KPIs and content creation.)

JOB RESPONSIBLITIES

Simultaneously lead and manage multiple projects and complex initiatives
Work collaboratively across the organization at all levels to drive deadlines and results
Personally facilitate and execute content creation by working with subject matter experts and leaders
Work cross-functionally to define, build, measure and report on programs and processes to improve sales team execution
Work closely with Salesforce administrators and Finance on processes to measure, track, analyze, and report on results including sales KPIs and programs
Create promotions to drive revenue including sales motions
Facilitate and create sales enablement content including GTM playbooks
Oversee long-term programs to improve customer loyalty and conversions through the sales funnel
Display strong aptitude for detail, organizing, and accountability
Have a mindset and work ethic to drive results and strive for improvement

REQUIRED SKILLS AND EXPERIENCE

6+ years in program management
Strong writing skills
Experience building and managing reports or dashboards within a CRM (e.g., Salesforce, Marketo)
Experience using data analysis and reporting tools (e.g., Tableau, PowerBI)
Knowledge of standard Windows software suite with strong use of Excel
Bachelor’s or advanced degree in business, technology, or relevant field of study

ABOUT US
National Credit Center (NCC) has been providing credit, soft pull and compliance solutions to the automotive industry since 1996. NCC’s comprehensive solutions help dealers improve sales, reduce costs and efficiently comply with regulation.

Our mission is to Deliver insightful, data-driven solutions enabling our customer to optimize profitable decisioning.

Please visit our website at www.nccdirect.com for company, services, and product information.

We are an equal employment opportunity employer and a drug free workplace.

National Credit Center

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