NAVICO GROUP is a division of Brunswick Corporation (NYSE: BC), Navico Group is the world’s leading supplier of integrated systems and products to industries ranging from marine to recreational vehicle and beyond

Navico Group is comprised of numerous industry leading brands that serve the marine, RV, specialty vehicle, and industrial markets. Some of the many brands that make up Navico Group include: Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Mastervolt, Marinco, MotorGuide, Progressive Industries, ProMariner, RELiON, Simrad, and Whale.

Navico Group’s operating model is underpinned by the formation of four strategic business units with clear growth strategies:

• Power Systems – Developing energy storage, conversion, and delivery solutions for a variety of end-market applications, including ICE generator replacement and marine propulsion.

• Digital Systems – Seamlessly integrating command & control experiences on- and off-board.

• Fishing Systems – Delivering the “ultimate fishing system” by integrating on-board systems that help anglers catch more fish.

• Performance Components – Building a portfolio of P&A products across multiple categories (fuel systems, lighting, seating, vessel stabilization, water management, etc.) that service multiple end markets.

Navico Group is a global organization with offices in three Regions, Americas, EMEA and APAC.

What will you be doing?

Mission:

Sales Operations Associate is dedicated to offer a world class support and services to assigned portfolio of the customers.
Pro-actively develop and grow established Navico Group customers’ sales by identifying and assessing their needs and following up on promotional activities in conjunction with Sales team representatives.
Primary point of contact for assigned customer base on sales & non-technical product related enquiries.

Main responsibilities:

Process sales orders timely and accurately in line with procedures and policies ensuring OTD metrics are attained at all times
Actively seek opportunities to fulfil backorders offering complimentary products & beneficial alternatives
Generate quotations per request and follow up on the records for converting quotes into firm sales orders
Manage and maintain the total order book for all assigned accounts with a focus on driving operational excellence
Follow up on shipments schedule to ensure that possible obstacles are removed and warehouse can execute shipment of the goods in timely fashion
Issue and provide on time documentation necessary for dispatch of the goods from European Logistics Center or 3rd party vendors
Communicate and address appropriately specific customer requests related to labelling or handling of cargo
Manage incoming calls and customer operations inquiries addressed via every available method of communication and in line with set SLAs
Provide accurate, valid and complete information by using the right methods and tools
Answer customer product related questions in frames of Sales Ops activities
Follow up on promotions and campaign in conjunction with Area Sales representatives
Handle customer complaints other than related to technical issues with products, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Administrate non-faulty RMA scenarios and follow up with Logistics and Finance representatives for the soonest resolution of the issues in frames of applicable practices and policies
Ensure aid in achievement of budgeted sales per customer or Sales Area
Provide Sales representatives with details on accounts’ activities in agreed format and based on agreed frequency
Provide customers information related to product availability matters and alternative products in cases of low stock, as well as details on pricing and other attributes of a sale
Provide administrative support to the customers in a view of collecting and reporting various details reflecting state of their business with Navico
Collaborate with Finance representatives on the matters of credit holds to ensure minimal impact on scheduled shipments
Train customers on available B2B selling tools, actively promote self-service concept and adopt Customer Portal application
Introduce to the customer base available processes and procedures to ensure smooth transaction between customers and Navico Group
Follow procedures, guidelines and policies to ensure compliant execution of operational tasks
Attend Training, Dealer Events and Boat Shows as required and agreed
Stay educated on new product releases, technical hold issues and availability of products

Who are we looking for

We are looking for someone with a flexible mentality, a smart approach to face all the daily unforeseen issues of a project. Our fast-growing organization is constantly throwing new challenges at us which makes it important that you are adaptable. We have a strong team spirit in which we greatly appreciate open communication and each other’s company.

Qualifications and Experience required

· Minimum 3 years of Order Management or inside sales experience (preferably with finished goods)

· Associates/Bachelor’s degree preferred

· Experience with or knowledge of marine electronics and understanding of marine / boating industry would be a strong advantage

· Knowledge of Logistics practices an advantage

· A fluent knowledge of French and English is mandatory for this role.

Skills required

· Strong customer focus and excellent communication skills (verbal & written)

· Full professional proficiency in English language (Additional European language is in line with designated Market)

· Ability to work independently and in a team environment

· Ability to work with a diverse group of international customers and colleagues

· Ability to work through obstacles

· Ability to negotiate & sell into a diverse customer base with a diverse portfolio of products

· Positive attitude

· Performance driven

· Must have strong organizational skills with the ability to multi task

· Professional and efficient execution

· Ability to travel when required / agreed on up to 5% of working time

We support and invest in our people in training and development, if you feel that you may not fill all the criteria please do take time to apply or contact us to have an informal chat.

Our environment

We work in an inspiring environment. We have an informal and open culture and we feel our team is our most important source. We are a company focused on growth and innovation, and we appreciate own initiatives and support self-development.

We daily work to improve and drive a culture of safety and security for all our employees. We recognise the importance of wellbeing to ensuring our colleagues can thrive, be themselves and belong.

As part of Brunswick Corporation, we understand the impact its business has on the world and the opportunities we have to lead the way in sustainable, responsible practices.

We are fully committed to developing and manufacturing products that are safe, responsible, and supportive of enjoyment and quality of life.

We are a team of driven professionals who work together to build together our sustainable future!

Diversity and inclusion are part of our culture. Together, we continue to build an inclusive environment that encourages, supports, and promotes the diverse voices of our people. We work in an inclusive workplace that promotes the diversity and the open mind culture.

We take your onboarding serious. We help building your network and get you up to speed with your personal brand and path within the Company. Get a look and feel of our products by working along our Warehouse colleagues. We are proud to provide product training for non-technical staff.

Our teams all over the world are innovative, driven, authentic and united in nearly 40 different regions globally. Our people are the heart of our business, and they make Navico Group the great company it is. They all play a fundamental part in enabling us to achieve sustainable growth, continue to enhance the user experience, deliver an unrivalled ecosystem, and increase brand loyalty. We are committed to bringing great talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow’s leaders of Navico Group.

Our Values:

· Innovative – We thrive in a culture that transforms a vision into a reality.

· Driven – We have a passion for our work and the ability to deliver.

· Exceptional – Our commitment to integrity, safety, quality, and continuous improvement.

· Authentic – We work together and care about people at an individual level.

· United – We are stronger together as” one Brunswick”.

Location:

The position is open on our Nantes office and it’s hybrid office/remote working.

Navico Group

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