Job description:

Business & Operations Coordinator

Location: Rochford, Essex
Salary: £15,000–£25,000 per year, depending on experience and whether full-time or part-time
Hours: Full-time or part-time considered
Working location: Office-based at our Rochford office
Benefits: Free on-site parking
Reporting to: Directors

Neatwork Group is a growing facilities services business providing contract cleaning, grounds maintenance and external cleaning across Essex, London and Kent.

As we continue to grow, we are looking for an organised, helpful and proactive Business & Operations Coordinator to support the Directors and help keep the business running smoothly.

This is an office-based role at our Rochford office, working closely with the two Directors and supporting the wider team with admin, client communication, quotes, contracts, staff onboarding, company systems, schedules, marketing and general day-to-day business operations.

This role would suit someone who is organised, confident on a computer, good with emails, creative, and happy to get involved in different areas of a growing business.

The Role

You will play an important part in supporting the Directors with the day-to-day running of the business.

The role will include a mixture of:

Office administration
Client communication
Quote preparation
Staff onboarding support
Contract and site setup admin
Company systems and schedule updates
Payroll and invoice preparation support
Marketing and social media
Creating site folders and keeping records organised
Supporting the Contracts Manager from the office while they manage sites on the ground

This is not just a basic admin role. We are looking for someone who can help keep things organised, improve how things look, support our clients and staff, and help present Neatwork professionally as the business grows.

Main Responsibilities

Answer office calls and respond to general enquiries
Support the Directors with day-to-day admin and business tasks
Log new enquiries and keep enquiry trackers updated
Help prepare quotes using company templates and approved pricing
Make quotes and documents look professional and well-presented
Send quote emails and follow up outstanding quotes
Help create and organise client contracts, staff contracts and site paperwork
Support new contract setups from the office, including client communication, site information, schedules and document preparation
Work closely with the Contracts Manager, who will manage sites on the ground
Help send onboarding emails to new cleaners
Request and chase staff information such as forms, bank details, emergency contacts and ID
Keep staff files, client files and site folders organised
Update company systems, schedules and staff/site information
Help prepare payroll information, including new starters, leavers, extra hours, holidays and changes
Help create invoices and keep payment notes updated
Book site visits, deep cleans and one-off jobs once agreed
Confirm dates, times, access details and job information with clients
Send completion emails after jobs, including photos and notes where required
Create and maintain site folders, including basic site information, cleaning specifications, COSHH paperwork and key documents
Help create marketing materials, client documents and internal templates
Support with social media, including generating content ideas, creating posts and helping keep Neatwork active online
Attend sites where useful to capture photos/videos/content for marketing and social media
Help improve templates, checklists, documents and office systems as the business grows
Prepare simple updates for the Directors on quotes, contracts, invoices, staff paperwork, marketing and outstanding actions

About You

We are looking for someone organised, reliable, helpful and proactive.

You should be someone who enjoys keeping things tidy and organised, but also has a creative side and can help make our documents, quotes and social media look professional.

You should have:

Previous admin, office, business support, marketing or coordinator experience would be beneficial
Strong organisation skills and attention to detail
Confidence using a computer, emails, documents and spreadsheets
Good written communication skills
A proactive attitude and willingness to help
The ability to manage different tasks at the same time
Confidence speaking with clients, staff, suppliers and managers
A creative eye for making documents, quotes and marketing material look good
An interest in social media, content creation or marketing
The ability to follow templates, checklists and company processes
Confidence using or learning company systems, scheduling software, accounting software and CRM systems
A reliable, trustworthy and positive attitude
The ability to work closely with the Directors and wider team

Experience in cleaning, facilities management, marketing, social media, payroll admin, invoicing or contract administration would be useful, but the right attitude, organisation and willingness to learn are just as important.

What We Offer

Salary of £15,000–£25,000 per year, depending on experience and whether full-time or part-time
Office-based role at our Rochford office
Free on-site parking
Pension scheme
28 days holiday including bank holidays, pro rata if part-time
A varied role with genuine responsibility
The opportunity to work closely with the Directors
The chance to help shape and improve systems as the business grows
Involvement in admin, operations, client support and marketing
Genuine progression opportunities into more senior roles, including operations management as Neatwork continues to grow
A supportive, ambitious company where good people can build a long-term career

To apply, please send your CV along with a short note explaining why you would be suited to an organised, proactive and creative Business & Operations Coordinator role.

Pay: £15,000.00-£25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Neatwork Services Ltd

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