At Neighborly Software, we’re on a mission to help communities help people—and we believe the right systems can be just as impactful as the people who power them. That’s where you come in.

Overview

We’re looking for a tech-savvy, process-obsessed, systems connector to join us as our next Revenue Operations Manager. If you’re the type who sees inefficiencies as puzzles to solve, thrives on optimizing workflows, and can translate system complexity into meaningful outcomes—this is your playground.

This is an individual contributor yet critical leadership role on our Client Operations team, where you’ll collaborate across departments to unlock efficiencies, level-up our client experience, and build smarter reporting and support systems.

🌟 What You’ll Own

System Wizardry – Be the administrator and architect of our key internal systems: CRM, helpdesk, project management, and more.
Connector of Tools & Teams – Create synergy across platforms by streamlining workflows and making our systems play nicely together.
Process Guru – Document, maintain, and evolve SOPs that support scalability and clarity for everyone involved.
Support Experience Shaper – Oversee and improve helpdesk and ticketing systems, ensuring timely, consistent client support.
Reporting & Insights Engine – Build dashboards and reports that enable leadership-level insights—from NPS to resource utilization to client trends.
Project Trailblazer – Lead cross-functional initiatives that optimize our Client Success tech stack and implementation workflows.
System Change Steward – Own system changes and updates, making sure they’re communicated, aligned, and executed smoothly.
NPS Champion – Design, manage, and analyze our Net Promoter Score (NPS) program to elevate the voice of the customer.
Versatile Contributor – Be ready to jump in and lead other high-priority initiatives as needed— this role evolves with the needs of the business.

👀 What We’re Looking For

6+ years business experience with 2+ years in a Client Operations or Internal Systems role within a SaaS company
Deep comfort with systems configuration, integration, and administration
Talent for writing clear, concise process documentation and SOPs
Strong analytical skills—you can turn data into insight and deliver it with clarity
Self-motivated with a bias for action in dynamic, startup-like environments
Excellent communicator who can align stakeholders and make complexity digestible
Passion for mission-driven work and using tech to support underserved communities

💻 Tech You Should Know (or Be Excited to Learn)

Zendesk, HubSpot, Vitally, Toggl, Power BI, and other modern SaaS tools
LMS or knowledge base platforms for process and learning content
CRM and project management software experience a big plus

Desired Qualifications:

Bachelor’s degree.
Experience working with housing, economic, and community development organizations or Housing Authorities is a plus.

💥 Why This Role Matters

This role is mission-critical. The work you do will directly impact how we support our clients, how effectively our internal teams operate, and how we grow—more strategically and sustainably. You’ll help us reduce friction, increase clarity, and bring measurable structure to the heart of a fast-moving business. And because every day brings new opportunities in a scaling company, we’re looking for someone who’s ready and excited to take on challenges beyond the job description.

If you’re ready to optimize, organize, and operationalize the engine of a tech company that’s changing lives—we can’t wait to meet you.

🧩 Systems thinkers, process artists, and workflow fanatics—this one’s for you.

Location & Office Expectations

This role is based in Atlanta, with the ability to work from the Buckhead office as needed. Typically, the expectation is 2–3 days per week, though this may vary depending on hiring schedules, interviews, and business needs.

What We Offer

A mission-driven role where you help our neighbors serve communities effectively.
A collaborative, innovative workplace that values excellence and impact.
Competitive compensation and benefits.
Professional development opportunities to support career growth.
A chance to work with a passionate and talented team committed to exceptional client support.

Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Neighborly Software

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SaaS Revenue Operations Manager