Job Title: Process Compliance Manager (Business Operations)

Location: Hybrid -Mumbai

Experience: 5–8 years

Function: Business Operations

Reporting To: Head of Business Operations

Role Objective

The Process Compliance Manager will be responsible for strengthening end-to-end process

governance across the organization. The role focuses on improving SLA adherence, ensuring

SOP compliance, driving operational discipline, and enabling seamless coordination across

Sales, Delivery, Operations, HR, and Finance.

Key Responsibilities

 Design, implement, and continuously improve SOPs across business functions

 Monitor SLA adherence and ensure timely escalation of deviations with corrective

action plans

 Conduct regular process audits to ensure compliance and operational discipline

 Build and maintain dashboards for operational visibility and performance tracking

 Drive cross-functional coordination between Sales, Delivery, HR, Finance, and

Operations

 Identify process gaps and implement efficiency improvements and standardization

 Support escalation management and ensure timely resolution of operational issues

 Maintain updated documentation of workflows, policies, and governance frameworks

 Provide MIS reports and insights to leadership for decision-making

Key Skills & Competencies

 Strong experience in business operations, PMO, process governance, or compliance

roles

 Deep understanding of SLA/KPI tracking and operational reporting

 Strong stakeholder management and cross-functional coordination skills

 Analytical mindset with strong attention to detail

 Proficiency in Excel/Google Sheets and reporting tools (dashboards, MIS)

 Ability to drive accountability and structured execution in fast-paced environments

Preferred Background

 Experience in B2B services, outsourcing, lead generation, or operations-heavy

organizations

 Exposure to scaling environments with evolving processes and structures

 Experience in process improvement, audits, or delivery governance roles

Pay: From ₹45,000.00 per month

Benefits:

Work Location: Hybrid remote in Mumbai, Maharashtra (Mumbai)

Neo Kinetic Services India Pvt. Ltd.

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