We are looking for a Sales & Retail Operations Manager to join our Commercial Team focusing on supporting our Senior Commercial Manager for Rest of World.

THE ROLE

Reporting to the Senior Commercial Manager RoW, you will develop and implement long term commercial strategies for Travel Retail and Distributor channels. You will plan and execute those strategies and drive sales through clever brand activation, sales and marketing solutions.

We are looking for someone who is based within close proximity to either London or Harrogate. The role is full time and will work closely with key stakeholders across NEOM. We offer a hybrid working model, and are passionate about working in a way that brings us together but also allows flexibility in self development.

WHAT YOU WILL DO

● You will have ultimate accountability for the full P&L of your customers and managing costs within the budget parameters

● Ensure the brand plans are being implemented within NEOM guidelines and ensure the highest standards of operational excellence to protect integrity of the brand while driving growth

● Build excellent working relationships with key Travel Retail partners to bring the NEOM brand story to life for them & ensure win-win partnerships in all new TR environments

● Maintain regular communication with distributor partners, supporting building the business and meeting strategic objectives.

● Forecasting, liaising closely with demand planning and retailer supply teams to create accurate monthly forecasts by customer by SKU and of shipment plans aligned with sell out and marketing activities by market / customer to ensure sustainable growth, flawless retail execution and better accuracy of supply chain flows

● Present a review of market performance (past, present, and future) at internal meetings identifying challenges and opportunities as appropriate. Monitor and understand space profitability and consultant productivity by door, door performance shelf space and location

● Ensure all Financial trackers are updated within agreed timelines (wholesale, retail, discount budgets, returns) for their respective ledger

● Participate proactively in promotional and NPD launch planning processes, ensuring accurate updates are communicated effectively, working collaboratively with marketing and the demand planning team

● Identify any future growth / current launch plan opportunities

● Build and implement high impact, contemporary presentations from first look brand pitches to potential new customers to presenting new products and brand activation ideas to existing customers

● Hold regular store visits to understand commercial and retail environment and to seek feedback on challenges and successes, to build into future planning

● Monitor and understand space profitability and consultant productivity by door, door performance shelf space and location

● Be accountable for the smooth running of the retail operations for each customer to ensure NEOM is maximising all sell out opportunities. This will include but not be limited to distribution, space negotiation, product ranging, VM and Shop floor staffing management

● Develop a strong internal network with key departments to ensure plans are delivered on time and in full. Preparation of retailer strategy meetings and workshops

● Account Admin, responsible for all account related administration such as NLFs, pricing templates, presentations etc

WHAT WE'RE LOOKING FOR

● Genuine passion and enthusiasm for the brand

● Demonstrable experience working in Travel Retail is essential

● Experience working with Distributors would be an advantage

● Confident and authoritative communicator and presenter with the ability to negotiate, persuade and Mmediate at all levels within the organisation

● Maintain & share strong knowledge for skincare/beauty/wellbeing trends in both the Travel Retail and MDistributor markets environment

● A track record of ownership and delivering tangible results

● Strong business acumen, numbers driven and a strong drive to hit targets

● Ability to work independently with strong collaboration with the HQ teams

● A desire for excellence and to keep a continuous eye on what is working and needs to be challenged

WHAT WE WOULD LOVE

● Positive energy, honest, respectful and kind

● ‘Can do’ self-starter – drive to make things happen

● A team player mentality who is focussed on delivering results

● Strong organisational skills & attention to detail & excellent communicator

● Flexible and adaptive to changing priorities

● Sense of urgency and roll-up-your sleeves attitude

THE GOOD STUFF

Wellbeing Days:

It can just get a bit much sometimes and we get that. You can take some time to recharge, reset and reboot.

Volunteering Days:

All of our team are eligible for a paid day to volunteer with a charity or for a cause of their choice. We can support in connecting you with opportunities to use your skills to help good causes and will support any personal fundraising too.

Health Care:

We look after our NEOM family with a range of health care benefits including cash back plans, outpatient cover, GP consultations, therapies and Mental Health support.

Wellbeing Social Events:

Our NEOM gang make sure we live by our 80:20 rule, planning events, team challenges and socials to get us all together

OUR VALUES

Be inspiring;

We’re passionate (okay, slightly obsessed) with raising the country’s wellbeing levels, so we believe in bringing our A-game, seizing every day and inspiring the nation.

Healthy = Happy;

We laugh together. We wear trainers to the office. We go for a run then enjoy a glass of Prosecco later. This isn’t work for us, it’s part of our everyday lives.

Challenge everything;

We believe in being bold and challenging the status quo.

Be the difference;

We stand for making things happen and challenging the status quo. It’s not enough just to think differently – we need to lead through the way we innovate and demonstrate our values.

Attitude is everything;

Positive energy is infectious. Whoever we’re speaking to, it’s part of our DNA to be honest, respectful and kind.

NEOM

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Sales & Retail Operations Manager Travel Retail and Distributors