Committed to sustainability & B-Corp certified
Flexible Schedule to Support your Work-Life Balance
Share your passion for coffee!

Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

We have an exciting opportunity for a passionate and experienced Sales Operations Manager to join our Nespresso B2B Sales team, located at our Head Office in Rhodes. Reporting to the B2B Commercial Manager, you will be responsible for driving B2B sales and service excellence to support B2B business growth.

We are looking for a passionate Sales Operations Manager who will...

Optimise local end-to-end B2B business processes, ensuring cross-functional alignment.
Drive continuous improvement of B2B sales, service, processes, tools, and capabilities.
Implement processes, tools, and projects effectively, monitoring their impact on customer experience.
Support B2B business management through commercial reporting, data quality, and analysis.
Prioritise delivering a premium service experience to customers.
Enhance B2B customer loyalty and satisfaction by tailoring service experiences.
Lead and Drive key local or HQ-initiated B2B commercial and service improvement projects.
Coordinate cross-functional stakeholders for successful project implementation.
Be accountable for your team's execution of projects.
Ensure timely and quality business reports, including HQ and local reporting, sales incentives, and performance bonuses and ad-hoc reporting requests.
Define targets for end-to-end processes with other functions and measure achievements.
Participate and share inputs during monthly demand and supply planning meetings.
Analyse customer data and share insights, ensuring data quality and addressing gaps.
Act as a subject matter expert on processes and tools, supporting end-users and improving tools.
Manage the team to achieve or exceed business targets.
Develop high-performing teams by creating alignment, selecting talent, coaching, driving performance, and recognising achievements.

This role requires you to have a comprehensive understanding of business operations, experience in commercial and project management, at least 3 years in customer service, sales support, and administration, line management experience, and a tertiary qualification in business administration or a related field. Professional education and development course accreditations is a plus.

How you will be rewarded…
With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.

Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range
Annual bonus incentive program
Access to additional days of leave to support your health and wellbeing
Flexible working arrangements and the opportunity to work from home for 50% of your working hours
Exceptional training and continuous personal Development opportunities
Quarterly staff recognition through our GreatNes awards

Apply Now to begin your coffee journey with us!

Please note:

To be considered for this role you must have full working rights within the relevant location.
Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.

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B2B Sales Operations Manager