Description

The Chief Revenue Officer (CRO) is a key member of the executive leadership team, responsible for driving the company’s revenue growth strategy across all customer-facing departments. This role oversees Sales, Marketing, Client Success, and Business Development to ensure alignment and execution of a unified revenue strategy. A core focus of this role is to aggressively grow Monthly Recurring Revenue (MRR) through scalable, high-value service offerings in a Managed Service Provider (MSP) model.

Key Responsibilities

Strategic Leadership

Develop and execute a comprehensive revenue strategy aligned with the company’s vision and goals.
Collaborate with the CEO and executive team to shape long-term business strategy and growth initiatives.
Foster cross-functional alignment between Sales, Marketing, Client Success, and Business Development.

Sales & Business Development

Lead and scale the sales organization to meet and exceed revenue targets, with a strong emphasis on MRR growth.
Drive NRR growth strategically and oversee Professional Services projects to ensure profitability and aligned, opportunity-driven expansion.
Design and implement sales strategies that prioritize recurring revenue streams and long-term client contracts.
Identify new market opportunities, partnerships, and channels for growth within the MSP space.

Marketing

Oversee brand positioning, demand generation, digital marketing, and content strategy.
Ensure marketing efforts are data-driven and aligned with MRR-focused sales objectives.
Drive go-to-market strategies for new managed services and subscription-based offerings.

Client Success

Champion a customer-centric culture focused on retention, satisfaction, and expansion of recurring revenue.
Oversee onboarding, support, and client success teams to ensure a seamless customer experience.
Implement customer feedback loops and success metrics (e.g., NPS, churn rate, LTV) to drive upsell and renewal opportunities.

Revenue Operations & Analytics

Establish KPIs and dashboards to monitor performance across all revenue functions, with a focus on MRR metrics.
Leverage data and analytics to inform decision-making and optimize the revenue funnel.
Drive forecasting, pipeline management, and revenue reporting with a recurring revenue lens.

Requirements

Qualifications:

Bachelor’s degree in Business Administration, Marketing, Finance, Communications, or a related field strongly preferred.
Candidates with a combination of relevant education and substantial executive-level experience in sales, marketing, revenue management, or business strategy will be fully considered.
Strong understanding of managed services, subscription-based models, and B2B sales required.
Exceptional leadership, communication, and strategic thinking skills.
Experience with CRM, marketing automation, and analytics platforms required.

NetGain Technologies, LLC

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