Job purpose:

Are you a detail-oriented professional who loves keeping things moving behind the scenes? We are looking for a highly organized Sales Operations & Inside Sales Coordinator to join our team! In this role, you will be the backbone of our customer journey—ensuring every order is perfect, supporting our sales team’s success, and providing top-tier service to our in-house accounts. If you thrive in a fast-paced environment and love seeing a project through from start to finish, we want to hear from you!

Duties and responsibilities:

Manage the full sales order entry process, ensuring all data is entered accurately and timely into internal systems.
Assist the sales team by managing essential steps within the customer journey, including quote creation, order processing, and proactive customer follow-ups.
Act as a point of contact to resolve inquiries related to customer orders, accounts, and general service questions.
Maintain regular contact with in-house managed accounts, providing updates and managing new sales requests.
Handle inbound customer sales calls and inquiries with a professional, customer-focused demeanor.
Coordinate with production schedules to prioritize orders based on customer expectations and delivery deadlines.
Other duties as reasonably assigned.

Qualifications:

1+ years in sales support, order entry, or customer service, preferably within the technology or telecommunications industry.
Proficiency with Microsoft Office (Excel, Word, Outlook) and experience using CRM.
Strong verbal and written communication skills in English.
Proficiency speaking, reading, and writing in French is considered a strong asset.
Excellent attention to detail and the ability to manage multiple priorities.
Ability to learn and understand telecommunication technology.

Direct reports:

None

Working conditions:

Standard office environment (8:00 am- 5:00 pm). Occasional work outside regular hours and travel may be required.

Physical requirements:

Sitting and using a computer for extended periods of time.

Benefits:

Competitive salary
Great culture. BBQs and company events!
Employer Paid Health, Dental, and Insurance plan.
Additional Life and Critical Illness insurance options
Health Spending Account
Employee Family Assistance Program (EAP)
Company Matched RRSP or TFSA
On-site Parking
Hybrid work environment. 3 days in-office and 2 days remote per week.
Full-time, Permanent

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly. Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Benefits:

Company events
Dental care
Employee assistance program
On-site parking
Paid time off
RRSP match

Application question(s):

How many years of experience do you have in Sales Support, Order Entry, or Sales Operations?
Do you have experience working in the Technology or Telecommunications industry?
Will you be able to reliably commute to Calgary, AB T2G 4B7 for this job?

Work Location: Hybrid remote in Calgary, AB T2G 4B7

Network Innovations (NI)

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Sales Operations & Inside Sales Coordinator