Your opportunity
More than fifteen years ago, New Relic established an entirely new market with the first SaaS full-service application performance management, an offering previously available only through on-premise enterprise software. We are disrupting a multi-billion dollar software market and having fun doing it! Our customers are a broad range of tech companies – from start-ups to global Fortune 50 enterprises – all of who depend on us for the performance of their web and mobile applications.

Our growth continues to be explosive and that’s where you come in! We are looking for a highly motivated, results orientated Senior Deal Desk Analyst to join our Finance organization. This role will be key in maximizing the value of New Relic products sold along with the related revenue associated to those sales.

The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, safeguard New Relic revenue, and increase the effectiveness and productivity of our sales teams.

The right person for this job will have the ability to work across departments with disparate needs and excels at problem solving through critical analysis and is challenged by process review and continuous improvement.

What you'll do

You will provide business insight, pricing and product knowledge, as well as analytical support to Sales, including customer interaction, for large, complex, non-standard transactions.
You will cultivate and sustain strong working relationships with pivotal business partners (e.g. Finance, Legal, Support, etc.) to help facilitate the review and approval process.
You will accurately process orders using the company’s internal CRM system.
You will work with cross-functional teams (e.g., Legal, Finance, Product, etc.) focusing on complex pricing/commercial terms and provide options to provide the means to Sales to address and surmount customer objections while enhancing revenue/bookings.
You will work on preparing and reviewing a variety of order forms with differing levels of complexity for accuracy, while ensuring all required approvals, such as discounts and contractual terms, are obtained and clearly documented as well as being fully aligned with New Relic’s internal policies.
You will deliver ongoing education and training to ensure Sales’ understanding of and compliance with non-standard deal processes.
You will identify potential training issues and harmonize with Sales Enablement to develop & communicate said issues to all necessary business functions.
You will safeguard and manage data quality in SFDC for all proposed and closed quotes/deals. This includes but is not limited to customer entitlements, new deal logos, commission levels and deal amounts, ensuring that all transactions adhere to internal revenue recognition policies and operational guidelines.
You will plan and coordinate all necessary training documents and presentations for new sales hires.

This role requires

3+ years experience (in a high-tech environment, in a Finance/Operations role).
Demonstrated capability to build strong working relationships with internal business units and across regions.
Ability to work without supervision in a fast-paced high-tech environment.
Experience of data analysis, modeling and/or financial analysis.
Proficiency with Salesforce.com and MS Excel is highly recommended.
Strong communication, organizational and problem-solving skills.
Bachelor Degree in Business or similar.
Experience with Zuora and SalesForce CPQ preferred.

We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: www.newrelic.com/termsandconditions/applicant-privacy-policy

New Relic, Inc.

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