Job Description

News UK is a company full of talented, dedicated and creative people. We are an ambitious and ever-growing organisation with a passion for storytelling, capturing moments, meaning and magic to make sense of the world. Our newspapers reach more than 30 million people each week and include The Sun, The Times and The Sunday Times. News UK is also home to Wireless, a leading UK and Irish media company boasting independent local and national radio stations.

The Team: Strategic Development is a core function of the Commercial Department and is responsible for setting the strategic agenda, driving key commercial initiatives and the development of our sales strategy to ensure growth across News UK’s advertising product and services.

Your Role: We are seeking a Sales Operations Manager to oversee the improvement and evolution of Salesforce to deliver operational effectiveness and efficiencies to our commercial teams.

Day to day you will:

Own and manage Salesforce operations, processes and workflows.
Measure how Sales Managers spend their time and use that data to improve process and IT automation priorities.
Track sales team critical metrics (close rate, pipeline growth, upsell, cross-sell, churn rate, etc.). Improve performance by tracking sales goals and compensation plans.
Produce regular reports, including on agreed usage KPIs.
Maintain and enhance Salesforce Lightning so that data is optimised for the current structure and future requirements.
Conduct reviews of account performance, account segmentation and prioritisation, and coordinate win/loss analysis and other predictive analytics.
Effectively partner and appropriately challenge leadership to overachieve revenue targets and instil centralised processes.
Handle the sales pipeline by monitoring deal-flow across stages and conduct performance reporting.
Validate current data structures (account to contact level) and propose improvements to strategy and compliance.
Generate detailed process maps for sales and business workflows.
Create and update training manuals, policies, and procedures from lead conversion to opportunity creation.
Attend regular meetings with users to review upcoming issues and requirements.
Manage Salesforce activities of users to ensure timely updates of client contact information, product subscriptions and lead pipeline status.

What we’re looking for from you:

Good understanding of Salesforce Lightning, able to develop and implement best practices.
An understanding of sales and marketing processes and the relevant support needs.
Proven customer service orientation combined with interpersonal skills.
Creativity, initiative and enthusiasm about the potential of Salesforce.
Excellent business analysis and problem solving skills.
Ability to provide technical support and communicate complex concepts to users of all levels.

What's in it for you?

We love our business and what we do. We want you to love work as much as we do so we promise to offer on-the-job training and development enabling you to be the best you can be.

NewsUK Benefits

We take pride in looking after our amazing talent at News UK. Alongside pay, we offer:

A generous pension scheme with employer contributions of up to 5%;
A comprehensive private medical scheme covering pre-existing conditions;
Maternity leave of up to 18 weeks full basic salary and paternity leave of up 2 weeks full basic salary;
Discounted rates for Fitness First gym membership for employees and immediate family;
A range of different flexible working options, which can be requested by employees;
Interest free commuter loan of up to £10,000 tax free;
‘Bikes For Work’ scheme to save income tax and national insurance;
Up to four Volunteering Days per year for employees to use on charities of choice;
Health and wellbeing benefits including on-site physio/massage, counselling, legal and others;
Regular inhouse events and masterclasses.
Wide range of internal and external training available, plus full eLearning access via LinkedIn Learning.

Equal opportunities:

We are an equal opportunities employer and wholeheartedly supports the principle of equal opportunities for all its employees and for all applicants for employment. It opposes all forms of discrimination in the workplace.

We are a diverse team so want to maximise every individual’s potential to create a productive environment where everyone feels valued, and where talents are fully recognised and utilised.

This means affording equal access to any employment opportunities within the company according to your ability, without prejudice or discrimination by reason of race, colour, nationality, ethnic or national origin, religion, belief, gender, sexual orientation, gender reassignment, marital status, disability or age.

News UK Ltd

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