The role:

The Deal Desk Manager will lead a team tasked with driving compliance and efficiency in the execution of strategic, complex, and non-standard sales opportunities. Your team will serve as the subject-matter-experts on all Newsela bookings policies, acting as partners to all go-to-market staff. In addition to day-to-day deal support and deal desk coordination, you will lead the ongoing evaluation and enhancement of policies and processes related to deal booking in partnership with the Sales and Finance teams. This role will report to the Senior Director of Customer Operations and will also manage a growing team of Deal Desk associates.

Why you'll love this role:

You'll work to develop an intuitive and scalable deal support experience by identifying process improvement, automation, and simplification to reduce cycle time, ensure deal quality, and enhance the field experience
You will prepare analysis that provides insights into deal metrics, renewals, and discounts
You will also own the output of Newsela's Closed-Won pending stages
You will help to institute a deal desk process structure with defined roles and responsibilities, ownership, and operating models
You'll also engage in strategic deal reviews with Sales to support account level strategy on pricing and deal structuring for new transactions, upgrades, renewals, partner, and services.
You will partner with Sales and Success Operations to create and maintain standard operating procedures pertaining to contracting, quoting, and transaction best-practice and approvals
You'll manage and support the development of an existing team of Deal Desk Associates

Why you're a great fit:

You have 5+ years of experience leading or supporting the Deal Desk, Sales Operations, Revenue Operations or Order Management function
You also have 2+ years managing and developing high performing teams
You have proven experience establishing partnerships across GTM and back-office departments
You have experience within a SaaS quote to cash process
Strong communication skills and capability to influence stakeholders and leadership

Base compensation range: $125,000 - $160,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience.

About Newsela:

One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels - from +100 of the best sources - that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we've established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.

Why you'll love working at Newsela:

Health & Wellness: Access to the world's leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul
Work From Home: Almost all of our roles are fully remote - tech stipend included!
Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself
Time Off: Flexible PTO to recharge, including Sabbatical Leave
Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes
Professional Development: Annual stipends for continued education, regular manager training sessions, lunch & learns, and individual growth plans aligned with your personal and professional aspirations
Make A Difference: No matter your role or department, the work you do each day helps shape the future of education and improves the lives of students and teachers

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Manager, Deal Desk