Deal Desk Analyst, Senior

North- Remote

Let’s go North, together.

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:

The Interactive Credit Analyst provides an optimal experience to our sales partners and merchants. The Interactive Credit Analyst, Senior role will help drive multiple initiatives including; underwriting and reviewing submissions, provide additional layers of review and dissection to find account solutions, drive increased submission volumes, and underwriting expertise for merchant relationships. The primary focus of the Interactive Credit Analyst, Senior is to analyze applicants and business types, as well as work within the new application pipelines of the Underwriting Department. The Interactive Credit Analyst, Senior will have the soft skills necessary to be good ambassadors for NAB to external parties like sales partners and business owners. The Interactive Credit Analyst will need to be able to complete their tasks quickly and efficiently while also resolving escalations that arise within the purview of underwriting. Interactive Credit Analysts are expected to be experts on NAB systems and processes, allowing them to diagnose the root cause of an issue, and then implement the correct solution.

What you'll do:

Provide all sales partners with a communication channel via phone support as well as an additional layer of review and discretion to find a solution for accounts that have been pended, declined, or withdrawn, these smart exceptions should lead to more approvals.
Conduct commercial credit application reviews up to $100,000 in total exposure; make verbal and written recommendations to management consistent with NAB’s risk appetite using business documentation received from multiple sources.
Monitor the phone queue taking inbound calls and making outbound calls to sales parents and merchants.
Analyze a wide variety of applicants and business types in multiple credit card processing environments (both card present and non-card present such as mail order or internet applicants where risk is higher), wide range of exposure amounts, using standard and non-standard documentation
Drive increased submission volume by exploring options to approve submissions and maintaining positive relationships with NAB’s sales partners.
Provide solution focused reviews for high risk, restricted, and prohibited merchant submissions

What we need from you:

Bachelor’s Degree in Business, Finance, Accounting (or equivalent work experience)
Experience and deep understanding of commercial underwriting experience or commercial risk mitigation experience in the bank card industry/payment processing or related field
2 Years of Sales Support Experience or Customer Service

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Education Assistance
Paid Maternity & Paternity Leave
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website:

north.com

North American Bancard

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Deal Desk Analyst, Senior