Position Overview

The Business Operations Manager serves as a key onsite leader responsible for supporting the day-to-day business and operational activities of the Northeast Energy Center. This position is highly cross-functional and is intended for someone who can keep priorities moving, coordinate across internal teams and external partners, and provide strong onsite support for projects, vendors, contractors, and daily operational needs.

The Site Operations Manager will serve as a central point of coordination for site activity, helping to ensure that projects, vendor work, plant support activities, and general business operations are organized, communicated, and followed through to completion. This role requires strong leadership presence, sound judgment, excellent follow-up, and the ability to solve problems quickly and professionally in a fast-moving environment.

Core Responsibilities

Site Operations and Daily Coordination

Serve as a key onsite resource supporting the day-to-day operational and business needs of the facility
Coordinate daily site activity, helping ensure priorities are organized, communicated, and moving forward
Act as a central point of contact for onsite vendors, contractors, visitors, and internal stakeholders
Maintain visibility into open items, site issues, and ongoing needs, ensuring timely follow-up and resolution
Support site leadership in keeping day-to-day operations organized, responsive, and well coordinated

Project Coordination and Execution Support

Support and coordinate site projects from planning through execution, including scheduling, logistics, action-item tracking, and follow-up
Help manage contractor and vendor interfaces to support safe, timely, and efficient project execution
Coordinate site walkthroughs, vendor visits, delivery schedules, and related logistics
Track project milestones, open issues, and deadlines, and escalate concerns when needed
Partner with leadership to help ensure projects stay aligned with site priorities, timing, and operational needs

Vendor and Contractor Management

Manage day-to-day coordination with vendors, contractors, and service providers supporting the site
Support quote collection, scope coordination, scheduling, and communication with external partners
Help ensure vendors understand site requirements, expectations, and access protocols before arriving onsite
Maintain strong working relationships with vendors and service providers to support responsiveness and accountability
Identify and help resolve vendor-related issues, scheduling conflicts, and execution gaps

Procurement and Business Support

Support site procurement activities, including coordination of quotes, vendor follow-up, purchase support, and tracking of business needs
Help organize and monitor operational purchases, project-related materials, and service-related needs
Partner with site leadership to help prioritize purchasing and contractor support needs tied to operations and projects
Ensure business and project support activities are followed through accurately and efficiently

Communication, Problem Solving, and Continuous Improvement

Facilitate clear communication across site leadership, operations, vendors, and project stakeholders
Proactively identify gaps, roadblocks, and inefficiencies, and help develop practical solutions
Support process improvement efforts that improve organization, responsiveness, and execution across the site
Bring a hands-on, solutions-oriented approach to resolving issues and managing competing priorities
Help create structure and follow-through across a wide range of onsite operational and project-related activities

Requirements

Qualifications

Education:

Bachelor's degree preferred in business, operations, project management, engineering technology, construction management, or a related field
Relevant equivalent experience may be considered in lieu of a degree

Experience:

Minimum 5 years of progressive experience in site operations, business operations, facilities support, project coordination, contractor/vendor management, or a similar role
Experience working in an industrial, plant, energy, manufacturing, construction, or similarly fast-paced operational environment preferred
Demonstrated success coordinating multiple priorities and supporting day-to-day onsite execution

Licenses/Certifications:

Valid U.S. driver's license required
OSHA, project coordination, or related operational certifications are a plus

Technical and Professional Competencies

Strong organizational and project coordination skills
Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels
Strong leadership presence and ability to build trust across teams and external partners
Demonstrated problem-solving ability and sound judgment
Ability to manage multiple priorities, shift gears quickly, and maintain follow-through
Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Comfortable working in a highly visible onsite role that requires responsiveness, professionalism, and initiative
Strong attention to detail, accountability, and ability to anticipate needs before they become issues

Working Environment

Primarily onsite at the NEC facility in Charlton, Massachusetts. (Minimum 3 days per week onsite)
Frequent interaction with plant personnel, vendors, contractors, and site leadership
Requires the ability to walk the site, support field coordination, and manage work in an active plant environment
Periodic extended hours may be required depending on project schedules, vendor work, or operational needs

Benefits

Compensation and Benefits

Northeast Energy Center offers a competitive total rewards package, including comprehensive health coverage, 401(k) with company match, paid leave, and ongoing professional development.

Northeast Energy Center

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