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Job Title: Sales Operations Coordinator

Location: Charlotte, North Carolina

Position Overview:

Northeast Tool is seeking a detail-oriented and proactive Sales Operations Coordinator to manage customer RFQs, quotes, contracts, and purchase orders while supporting key purchasing functions. This role is critical in ensuring that customer requirements, internal ERP data, and supplier processes are aligned, accurate, and timely. The Sales Operations Coordinator will interface with Sales, Estimating, Purchasing, Quality, and Manufacturing teams to maintain process integrity, compliance, and excellent customer service.

Essential Duties and Responsibilities:

Customer RFQs & Quotes

Acknowledge customer RFQs via email and procurement systems (e.g., Coupa)
Set up RFQs in the ERP system for the Estimating team
Track RFQ progress and follow up internally to support timely completion
Enter completed quote data into ERP and submit finalized quotes to customers

Contract Review & Customer PO Validation

Review customer purchase orders and contracts to ensure alignment with quoted terms, including:

Pricing, quantities, and delivery requirements
Serialization and traceability requirements
Quality clauses and flow-down requirements
Inspection, certification, and documentation obligations
Identify discrepancies and coordinate resolution with Sales, Quality, and Manufacturing prior to order acceptance
Ensure only aligned and approved orders are entered and released in ERP

Customer Order Management

Receive, review, and acknowledge customer purchase orders
Enter and maintain customer PO data and revisions in ERP
Maintain up-to-date, audit-ready documentation
Ensure customer-required due dates align with ERP system commitments
Administer customer procurement portals and submissions

Vendor RFQs & Purchasing Support

Prepare and issue vendor RFQs based on approved requirements
Collect, organize, and document vendor quotations
Enter vendor quote data into ERP or purchasing systems
Create and maintain vendor purchase orders from approved requisitions
Acknowledge supplier order confirmations and update ERP accordingly
Communicate routine status updates and confirmations with suppliers
Flag risks or discrepancies to Plant Manager or COO for resolution

Process & Data Integrity

Maintain high accuracy and completeness in ERP data for both customer and supplier transactions
Support continuous improvement of sales and purchasing processes

Knowledge, Skills, Competencies, and Abilities:

Excellent written and verbal communication skills
Advanced computer skills, including Microsoft Office Suite applications, and familiarity with ERP Systems
Strong critical thinking and technical writing skills
Ability to work cross-functionally across multiple departments within an organization
Understanding of RFQ-to-order workflows in manufacturing
Ability to review contracts and identify discrepancies with internal quotes

Required Qualifications:

Associate or bachelor’s degree preferred (Business, Operations, Supply Chain, or related field)
3+ years of experience in sales operations, order management, or purchasing support in a manufacturing or B2B environment
Experience with ERP systems (experience in manufacturing ERP strongly preferred)

Pay Rate:

$50,000 - $65,000, depending on level of experience and required/preferred qualifications.

About Northeast Tool & Manufacturing:

Northeast Tool & Manufacturing is a preferred supplier of precision machined parts and complex assemblies for the Aerospace, Defense, & Space industries. Our strong reputation for exceptional quality standards, innovative processes, and cutting-edge solutions allows us to handle the most complex requests with ease.

Northeast Tool is a certified ISO 9001:2015 and AS9100D facility, as well as ITAR DDC

compliant. The company specializes in a diverse range of capabilities, including 5-Axis

Milling, Multi-Axis Turning, & Wire EDM.

Northeast Tool & Manufacturing

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Sales Operations Coordinator