Great Place to Work Certified (2024-25) Head / Director Operations – NovaVente NovaVente is an equal opportunity employer committed to diversity and inclusion in the workplace. Location: Millennium IT Biz Park, Navi Mumbai Role: Senior / Management / Experienced Experience: 8+yrs and above Website: www.NovaVente.com Email: HR@novavente.com We are seeking an experienced & organized Sales Driven - Operations Manager, to join our growing team at NovaVente. This role is essential for overseeing the day-to-day operations of our group Services and Direct Sales domains and clients. The role is suitable for a candidate with a strong understanding of IT/ITES domain with deep experience of Sales, Inside Sales, Lead Generation and Demand generation concepts. The Ideal candidate will have a minimum 8-10 years of relevant experience in Inside Sales and in managing young executives in these areas and will be adept at overseeing hiring and staffing needs. Key Responsibilities: 1. Operational Planning and Strategy Development: • Develop and implement operational strategies, policies, and procedures to enhance productivity and efficiency in lead generation, demand generation, and inside sales. • Collaborate with other senior management teams to align operational activities with the company’s goals and objectives. • Manage accounts (domestic & international incl. US), client’s and technology initiatives • Technology Procurement and delivery 2. Team Leadership and Management: • Supervise, mentor, and manage a team of young executives in lead generation, demand generation, and inside sales. • Provide guidance, training and performance evaluations to foster a positive and high performance team environment • Address team dynamics and conflicts proactively, ensuring a cohesive work environment. 3. Process Improvement: • Identify areas for process improvement and implement solutions to streamline operations and reduce costs. • Monitor and analyse key performance indicators (KPI) to measure operational performance and drive continuous improvement. 4. Lead and Demand Generation: • Oversee the development and execution of lead generation and demand generation strategies to generate high-quality leads and support sales targets. • Collaborate with the Operations Managers and team to align lead generation efforts with overall marketing strategies and objectives. Great Place to Work Certified (2024-25) 5. Hiring and Staffing: • Oversee hiring and staffing needs for the operations team, including identifying talent, conducting interviews, and making hiring decisions. • Develop and implement onboarding and training programs for new hires to ensure they are well-integrated into the team. Qualifications: • Bachelor's degree in business administration, operations management, or a related field. A master’s degree is preferred. • Minimum of 8+ years of relevant experience in operations management, specifically within ITES, IT and/or Software domain with experience of both Domestic and International markets. • Proven track record in managing young executives in lead generation, demand generation, or inside sales. • Strong leadership and team management skills, with the ability to motivate and develop staff. • Proficiency in using operational management software and tools. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Experience in hiring and staffing, including onboarding and training new employees • Ability to work under pressure and handle challenging situations effectively. If you are a strategic thinker with a passion for operational excellence and a proven track record in managing young executives in the sales domain, we encourage you to apply for position at NovaVente. Join us in driving efficiency and effectiveness in our operations and contributing to the success of our organization.

Job Types: Full-time, Permanent

Pay: ₹567,531.23 - ₹1,776,980.18 per year

Benefits:

Paid sick time
Paid time off
Provident Fund

Schedule:

Monday to Friday
UK shift

Supplemental pay types:

Commission pay
Performance bonus
Yearly bonus

Experience:

total work: 10 years (Required)

Work Location: In person

Novavente Private Limited

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