The team you'll be working with:

This role is suited to individuals with a proactive, solution-oriented mindset grounded in a 'the answer is yes, the question is how' approach. The Business Operations Associate plays a key role in enabling effective delivery across the practice through strong resourcing, operational governance, and performance management.

What you'll be doing:

Resourcing, Capacity & Capability

Own and manage all BAU resourcing across the practice, including bids, sold work, investment, and pre-sales activity
Coordinate supply across onshore, offshore/nearshore, and contractors
Support Practice Leads to ensure demand is qualified and aligned to capacity and career aspirations
Track recruitment demand and work with recruitment to resolve issues
Manage utilisation and bench

Financial Management

Provide input into monthly forecasting

Governance & Business Management

Analyse complex data and provide business insight
Engage with Finance, HR and other key functions
Own compliance across systems (e.g. Kimble) and timesheets

Process & Continuous Improvement

Develop and implement operational processes

Operational Support

Support ad-hoc operational activities
Support hyper-care and stabilisation activities

What experience you'll bring:

Strong organisational and coordination capability
Experience in resourcing, operations or workforce planning
Ability to interpret data and provide insight
Stakeholder management across business functions
Attention to detail and focus on compliance
Proactive and solutions-focused

Personal Attributes

Collaborative and adaptable
Resilient in fast-paced environments
Strong ownership and accountability
Clear, structured communicator

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

What we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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Business Operations Associate