Job Title: Senior Retail Sales Operations Manager

Job Type: Full-time | Open to Canada & USA

Experience Level: Minimum of 5 years

The Senior Retail Sales Operations Manager owns the operational infrastructure behind the retail, wholesale and distributor sales channels across Transparent Labs and Jacked Factory.

This person ensures that new accounts launch cleanly, SKUs are set up correctly, retailer portals are maintained, orders move through the system accurately, invoicing workflows are reliable, deductions are tracked, compliance issues are reduced, and the Sales team has clear operational visibility.

Key Responsibilities

Retailer onboarding

Own new account onboarding checklist
Coordinate vendor setup requirements
Manage retailer portal access and setup tasks
Track banking, insurance, tax, and compliance documentation
Coordinate internal account setup across Sales, Finance, Ops, and Warehouse
Ensure new accounts have clear owners before launch

SKU and product setup

Own SKU setup workflow across retail systems
Coordinate PIM data completion
Manage 1WorldSync/1WS setup process
Manage SPINS Product Hub setup process
Oversee EDI/SPS processes
Coordinate retailer-specific item setup forms
Track SKU approval status
Resolve rejected or incomplete item submissions
Ensure product data is complete: UPCs, case packs, dimensions, weights, images, claims, descriptions, pricing

Order management process

Own PO intake and tracking process
Validate POs for pricing, quantities, ship windows, and item accuracy
Coordinate with Customer Supply Chain on inventory availability
Coordinate with Warehouse/Ops on fulfillment status
Maintain open order tracker
Escalate blocked or delayed orders
Help standardize order process by account type

Invoice workflow

Reduce manual invoicing burden on Account Managers
Ensure invoices match PO, shipment, and pricing details
Track sent, unpaid, short-paid, and disputed invoices
Coordinate invoice exceptions with Finance and Account Managers
Continue to Identify opportunities for automation or EDI improvement*

Retail compliance

Maintain customer-specific compliance requirements (chargebacks, deductions, shipment rejections, ASN failure, ETC)
Coordinate routing guide review with Account Manager/Warehouse
Ensure ASN, labeling, shipping, and documentation requirements are understood
Track recurring compliance issues*
Maintain deduction/chargeback tracker
Coordinate root-cause analysis for deductions
Work cross-functionally to prevent repeat issues

Launch project management

Build launch plans for major new retailers
Run weekly launch readiness meetings
Track SKU setup, inventory readiness, portal readiness, fulfillment readiness, order readiness, and invoice readiness
Partner with Amanda on supply readiness
Partner with Category Manager on assortment/item details
Partner with Sales Director on commercial decisions
Lead post-launch retrospectives

Reporting and visibility

Maintain account operations dashboards
Publish weekly open PO and launch status updates
Maintain SKU setup tracker
Maintain deductions tracker
Maintain invoice status tracker
Flag operational risks to Sales Director
Create visibility into process bottlenecks

SOPs and process improvement

Build SOPs for repeatable workflows
Train Sales and Account Managers on processes
Create templates and checklists
Identify manual work that should be automated or moved to Finance/Ops
Create scalable processes before additional large accounts are added

Qualifications

Minimum of 5 years Experience in CPG, supplements, health & wellness, sports nutrition
Must have Mass Retail Set up Experience: (Target, Walmart, Costco, etc)
Experience supporting national retail launches and high-volume replenishment accounts
Experience managing retailer portals including Walmart Retail Link, Target Partners Online, Costco, EDI systems, etc.
Proven ability to lead cross-functional projects across Sales, Supply Chain, Finance, and Operations

What We Offer

You’ve got the skills for the job and deserve proper compensation! We offer competitive salaries so you can bring your best self to work.
We offer health insurance, including dental, EFAP, and Group RRSP with employer matching
Our Healthy Living Program reimburses health & wellness expenses up to $500/year
High-performing people need a healthy balance. Take advantage of our office gym!
Live the brands you work on. Free monthly supplement orders from our four brands, Jacked Factory, Transparent Labs, Nested Naturals and Cira Nutrition.
Our team never stops learning. We provide self-development assistance so you can continue to grow your career in, and out of the office.

If you are looking for a role that will allow you to grow within a dynamic sales team, we encourage you to apply! Send your application directly on LinkedIn or by emailing jobs@nutraholdings.com with the subject line “Senior Retail Sales Operations Manager”.

The successful candidate must be flexible and open to occasional business travel.

Nutra Holdings

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Senior Retail Sales Operations Manager