Description

Job Description

Job Title: Sr Manager, Sales Operations

Location: Chicago

Department: Sales

FLSA Status: Exempt

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary

The Senior Manager, Sales Operations, will be an integral part of the North America Customer Service Organization by leading and developing customer supply partnerships to optimize service and cost while enabling supply chain capabilities with OFI’s customers. This role will be responsible for analytical and quantitative methods to understand, predict, and enhance customer supply chain business processes while serving as the liaison between supply chain functions, sales and our customers. This role is responsible for assembling data, analyzing performance, identifying problems, and developing recommendations which support customer supply chain objectives. Will be responsible for working across multiple functions to ensure successful execution of supply chain management performance and sales strategies that fall within a customer’s supply chain operations.

The ideal candidate will exhibit strong customer-facing attributes and collaboration skills with our customers to improve margins, drive revenue and reduce inventory through application of end-to-end supply chain tools and tactics. Subject matter expert in helping to improve customer satisfaction, best practices, and financial commitments. Has a strong background in leading root cause analysis including problem definition, investigation, and developing correction and prevention processes.

Position Responsibilities

Accountable for successful collaboration with Customers and functional experts to prioritize and deliver value-added solutions that meet or exceed our growth objectives.
Manage all customer supply chain operations which include functions such as customer inventory replenishment, vendor management inventory processes, pricing and promotional allowance maintenance.
Build and sustain key relationships with mid to senior level leadership within our customer’s supply chain organizations which includes transportation, replenishment, merchandising, supply chain and logistics, forecasting, and inventory management functions.
Works closely with OFI warehouse, transportation, supply chain planning and sales team to ensure high order fulfillment and customer satisfaction.
Anticipate potential problems and future trends, assesses opportunities, impacts and risks while developing and implementing plans and solution deliverables to customer problems.
Interact with sales leadership to resolve customer issues (deductions, fines, supply performance).
Provides feedback/proposals to senior management on ways to increase the effectiveness of servicing customers
Develop and utilize customer scorecards to manage and improve upon key customer metrics including case fill, on time delivery, backhaul management, efficient order sourcing and other value-added measures designed to improve service to key customers while eliminating inefficiencies
Align with Sales, Supply Chain and Customers to resolve supply chain related challenges negatively impacting on service and the P&L, such as backhaul, customer returns, load quality, customer outbound weight, customer intermodal opportunities and other efficiency program initiatives while also working proactively to define and meet value-added customer requirements
Engage with the customer to identify problems, quantify opportunities and implement recommendations to drive topline sales in the areas of inventory management and collaborative forecasting and planning
Generate, verify and publish periodic scorecards and reports.
Track KPIs and drive corrective action around underperforming metrics.
Utilize high-level analytical ability and creativity to analyze complex/new situations.
Supports the Sales Team in coordination of the preparation/submitting customer bids, including consolidation across different business units, pricing proposals, and RFP responses with accuracy /on-time delivery.
Manages/maintains customer portal inputs across key retailer platforms, ensuring key contacts, item data, pricing, and compliance documents are current.
Acts as a cross-functional liaison between Sales, Supply Chain, Finance, Commercialization, Quality and Technical Services to resolve open action items and meet customer deadlines
Tracks bid and project status, proactively communicating updates and escalating risks to the Sales Team
Assists in preparation of customer-facing presentations, category reviews, and sales meeting materials.
Helps support the commercialization process through communication of new item forecasts and incremental volume from promotions to internal planning teams to support materials planning and demand coordination.
Manage deduction tracking logs and partner with the Sales team and Brokers to coordinate dispute resolution plan with Finance.
Performs other duties as assigned.

Position Requirements

Bachelor’s Degree is required.
Four to Five (4-5) years related business experience – Customer Facing Supply Chain Management / Supply Chain Management required.
CPG experience and experience in working directly with retailers is required.
Good communication and presentation skills.
Ability to effectively communicate with higher level management is critical in this role.
Solid understanding of forecasting, replenishment, and supply chain policies and practices.
Proven project management skills: conceptualizing, planning, estimating and executing.
Executive level communication and business case presentation skills.
Strong analytical and data analysis skills demonstrated; experience developing data-driven analytical models of various operations.
Proficiency with CRM (Salesforce) and/or ERP (SAP/Plex) systems.
Demonstrated ability to establish and reach continuous improvement goals and initiatives.
Proven track record of delivering high quality results in a timely manner.
Excellent people skills and ability to build strong relationships.
Proficiency in Excel or other data analysis /mining software.
Travel up to 25%

ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!

The pay for this role ranges from $98,000-$140,000 annually and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors.

Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles.

Comprehensive & Affordable Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future.

A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being for you and your family.

Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees.

Additional Perks That Make a Difference

Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure.
Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi.
Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments.
401K Match on Day 1 – Invest in your future with our competitive retirement savings program.
Career Growth & Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities.

At ofi, we don’t just offer jobs—we provide careers built on impact, inclusion, and innovation. Come grow with us!

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi North America (Olam Food Ingredients)

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