Position Information

Position Number

S01193

Position Title

Manager, Business Operations

Division/Portfolio

School of Business

Department/Program

Portfolio Dean's Office (P2)

Location

Kelowna

Other Flexible Work Options

Your Opportunity

Under the general direction of the Dean, the Manager, Business Operations – School of Business supports the implementation of the School’s strategic academic and operational goals. This position leads the coordination of program delivery across Business disciplines, ensuring efficient enrolment management, scheduling, student services, program planning, and quality assurance. The Manager fosters effective relationships with students, faculty, staff, advisory committees, employers, and community partners, and contributes to institutional initiatives that align with Okanagan College’s Inspire strategic plan. The position provides strategic financial planning and analysis support, oversees technology systems integration, and ensures comprehensive compliance with regulatory and accreditation requirements.

Functions and Duties

Strategic Planning and Execution

1. Collaborates with the Dean, Associate Dean(s), and Program Chairs in planning, directing, and coordinating delivery of Business programs, including identifying opportunities for new programs, evaluating existing offerings, and supporting program advisory committees.

2. Analyzes enrolment trends and market demand to anticipate program needs, develop schedules, and align resources to student and industry demand.

3. Works closely with the Dean and senior leadership to negotiate program funding and resourcing with internal stakeholders, government ministries, and partner organizations.

4. Provides data analysis and reports to the Dean and Associate Dean(s) to support decision-making, strategic planning, and quality assurance processes.

5. Provides support to the Dean on strategic initiatives, fundraising activities, and community engagement projects aligned with Inspire 2.0.

Operational Management

6. Oversees development and maintenance of enrolment databases, and reporting mechanisms; ensures accuracy of program data across institutional platforms.

7. Leads technology systems integration projects, oversees database administration for program management systems, and coordinates digital transformation initiatives to enhance operational efficiency.

8. Ensures compliance with College health and safety policies, employment agreements, and academic regulations. Coordinates regulatory compliance activities, supports external audit processes, and maintains risk management protocols for School operations.

9. Manages comprehensive contract administration including term faculty hiring, vendor agreements, partnership contracts, and service provider relationships, ensuring legal compliance and cost-effectiveness.

10. Develops and approves annual operating budgets within delegated authority, reviews and analyzes budget variance reports prepared by Operations & Portfolio Specialists, and provides strategic financial recommendations to senior leadership for budget adjustments and resource allocation decisions.

11.Develops emergency response plans, maintains business continuity protocols, and coordinates crisis management activities to ensure uninterrupted program delivery.

Financial Oversight

12. Develops annual operating budgets, conducts variance analysis, prepares cost-benefit analyses for new initiatives, and provides financial planning recommendations to support strategic decision-making.

13. Lead financial coordination between Finance, OC Foundation, School of Business, and private sector partners to manage funding streams and revenue distribution for School of Business specific business operations.

14. Develop compliance frameworks and financial procedures to ensure adherence to government funding requirements, foundation grant conditions, and private partnership agreements across multiple regulatory environments.

Leadership and Team Development

15. Supervises and directs administrative and support staff and is responsible for all personnel-related matters including recruitment, orientation, training, assignments, workload, monitoring quality and timelines, managing employee performance through feedback, performance objectives, and professional development recommendations.

16. Fosters a respectful, inclusive work environment that encourages collaboration, ethical practice, succession planning, and continuous improvement.

17. Develops and oversees professional development programs for administrative staff, manages training budgets, and coordinates career advancement initiatives for direct reports.

Stakeholder Engagement and Service Excellence

18. Serves in leadership roles on College committees, working groups, and task forces, representing School interests and contributing to institutional strategic initiatives.

Innovation and Continuous Improvement

19. Leads quality assurance strategy development and accreditation planning, while directing Operations & Portfolio Specialists to coordinate implementation of accreditation activities, document preparation, and site visit logistics.

Community and External Relations

20. Develops marketing and recruitment strategies in collaboration with Communications and Registrar’s Office, establishing promotional frameworks and campaign objectives while directing Program Assistants to coordinate implementation activities and outreach logistics.

21. Maintains effective working relationships with advisory committees, industry associations, employers, community organizations, government agencies, and other post-secondary institutions.

22. Performs other duties as assigned.

Education and Experience

Bachelor’s degree in Business, Education, or a related field. Master’s degree preferred.

4 to 6 years of progressive management/supervisory experience in a post-secondary or comparable environment.

Equivalent combinations of education and experience may be considered.

Professional certifications such as PMP (Project Management Professional), CPA (Chartered Professional Accountant), or CPHR (Chartered Professional in Human Resources). Experience with business school accreditation processes and standards. Knowledge of government funding mechanisms and grant administration. Experience in post-secondary marketing, recruitment, or student services will be considered an asset.

Skills and Abilities

Demonstrated leadership, management, and supervisory skills
Strong project management skills with the ability to plan strategically and execute effectively
Proficiency in Microsoft Office and student information systems, with strong analytical and reporting skills
Knowledge of budget development and administration with demonstrated experience in financial analysis and variance management
Excellent organizational, administrative, and problem-solving abilities with high attention to detail
Ability to build relationships with diverse stakeholders including faculty, staff, students, industry, and community partners
Understanding of post-secondary program quality assurance processes and transfer systems
Experience with database management, systems integration, and technology implementation projects
Knowledge of regulatory compliance requirements, risk management principles, and audit processes
Strong written and verbal communication skills with experience in report writing, presentation development, and committee leadership

Preferred Qualifications

Desired Start Date

11/03/2025

Position End Date (if temporary)

Schedule

Annual Salary/Hourly Rate

$85,711 - $125,709 (Typical hiring range $102,853 - $114,281)

Appointment Type

Exempt - Continuing Full-time

Special Instructions to Applicants

If you have any questions pertaining to this competition, please contact the Dean of Business, Joe Baker, at jbaker@okanagan.bc.ca.

Employee Group

Administration

Posting Detail Information

Competition Number

C003238

Number of Vacancies

Posting Open Date

09/25/2025

Posting Closing Date

10/05/2025

Open Until Filled

Inclusion Statement

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.

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Manager, Business Operations