Olive addresses healthcare's most burdensome issues with AI and intelligent automation, driving connections between siloed systems that reduce costs and increase capacity for health systems and payers. The team members supporting the company’s mission leverage tools and workplace flexibility that support their personal and professional goals. With Olive’s distributed work environment, teams across the U.S. collaborate and engage in meaningful work that connects the healthcare industry for patients. At Olive, we’re improving operations today so everyone can benefit from a healthier industry tomorrow.

Olive is looking for an Revenue Operations Analyst that will participate in the optimization of revenue operations processes as it relates to our post sale/customer experience journey and contribute to cross-functional projects addressing strategic business issues. The ideal candidate is a critical thinker with strong analytical skills that can anticipate, identify and problem solve.

Responsibilities

Work with internal stakeholders to identify and execute reporting needs
Create and maintain reports and dashboards
Field ad hoc analysis requests related to customer experience process and performance
Review and monitor data points within CRM and PM tools to ensure data accuracy and compliance
Keep abreast of developments across all product integrations & business processes.
Provide support to the Provider/Payer sales partners as necessary.
Track and report key performance indicators against annual and quarterly goals. Refresh all management dashboards, reports and executive review documents.
Maintain and organize Account Assignments within Salesforce
Track, monitor and analyze renewal subscriptions
Provide monitoring and support to the Deal Desk to understand revenue impacts
Support and inform the onboarding process and adjust training as the company grows
Assist in the project management of operational changes and work with counterparts cross-functionally to successfully implement changes and train team members
Develop and maintain revenue trainings and documentation from our customer experience team as needed
Report against key metrics for aligned business units within Excel, Google Sheets & Tableau

Requirements

1-3 years of experience supporting a Professional Services organization or 2+ years with an advanced degree.
Adept with project management software. Technical understanding of how process flows relate to the system.
Skilled at creating reports, dashboards and analyzing data.
An understanding of Professional Services best practices and methodologies.
An innate drive to solve complex problems, collaborate with others and mentor team members.
Demonstrated ability to produce well-written and succinct technical analysis and documentation to stakeholders in development and product management.
Must be highly detail oriented and accurate, extremely organized and able to multitask effectively.
Must be able to work in a fast paced environment.
Strong interpersonal skills, able to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties.
Ability to build and maintain professional partnerships with all teams including a level of comfort with approaching management and higher level leadership.

At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone — including women, people of color, individuals with disabilities and those in the LGBTQIA+ community — to apply for our available positions, even if they don't necessarily check every box on the job description.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.

Benefits

We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.

Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
Monthly Grid stipend to cover work related expenses
Unlimited PTO
Telemedicine
EAP/Mental health resources
Family-building and fertility support via Kindbody
12 weeks of parental leave
401(K) match
Wellness program
Stock Options

Olive

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Revenue Operations Analyst