Business Systems & Operations Manager

Full-time | On-site (Central Florida)

About the Company

Our client is a long-standing, member-focused financial organization dedicated to providing innovative solutions and exceptional service to its customers. With decades of growth and a mission rooted in financial empowerment, they take pride in fostering a culture of collaboration, purpose, and professional development.

Summary

The Business Systems & Operations Manager will lead a team of Systems Analysts responsible for the administration and performance of critical business applications that support all core banking functions—from ACH and accounting in the back office to account opening and loan origination in the front office.

This individual will have full ownership of the organization’s core processing environment and all related business systems, ensuring accuracy, uptime, and seamless integration across departments. The ideal candidate is both a strategic leader and a hands-on technical problem solver who thrives in a collaborative, mission-driven environment.

ey Responsibilities

Lead, coach, and mentor a team of Systems Analysts overseeing enterprise and core business applications.
Provide oversight and configuration management of key systems including core processing, workflow automation, CRM, and document management.
Serve as a subject matter expert for systems such as OpCon, Synapsys, Synergy, Image Center, and ARCU (experience with comparable platforms also welcome).
Perform hands-on systems analysis and troubleshooting when needed to support team capacity.
Manage disaster recovery planning and testing for all core banking applications.
Maintain system documentation, configuration records, and support processes.
Partner with cross-functional teams, vendors, and IT leadership to optimize system performance and deliver business outcomes.
Ensure timely delivery of projects, reports, and upgrades while maintaining a high standard of accuracy and compliance.
Provide Tier 3 technical support and act as an escalation point for complex system issues.

Qualifications

10+ years of experience supporting or administering business systems in a financial, banking, or similar operational environment.
3+ years of experience managing or leading technical teams.
Demonstrated success in overseeing complex, cross-functional projects from initiation through completion.
Strong analytical and troubleshooting skills; ability to resolve critical system issues under pressure.
Excellent communication and collaboration skills, with experience working across technical and non-technical teams.
Experience with scripting or automation (PowerShell, Python, or similar) a plus.
Willingness to participate in after-hours or on-call support during system upgrades or issue resolution.

What’s Offered

Above-market compensation and comprehensive benefits.
401(k) with profit-sharing contributions.
Medical, dental, and vision coverage through top providers.
Continuing education and up to $5,000 in tuition reimbursement annually.
Generous vacation, sick leave, parental leave, and volunteer time off.
Major holidays off (including Federal holidays).
Supportive, inclusive culture that values collaboration and professional growth.

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