Req ID: 10640

Working Location: Ontario, Richmond Hill

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

Within this role, the Sales Operations Specialist, will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions oriented mindset and by approaching all situations with a critical and innovative mindset. This position will be responsible for the management of sales operational actions as laid out and required by the operations team.

Job Duties

Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
Action requirements as outlined in departments reports.
Maintain individual and departmental KPI performance including but not limited to:
- Adhering to all response time commitments
- Maintain a minimum of 98% error free actions
Provides accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios.
Support and manage product order allocation processing.
Project order management as requirements are set forth by the project management team.
Effectively manage the inflow of all Sales inquires through various contact streams to maintain optimal service of needs and requests.
Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
Drive operational efficiency and effectiveness of actions, processes and procedures with a mindset for continuous improvement and innovation through the end to end sales process.
Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
Minimal travel may be required and as directed by leadership.
Perform other related duties and/or work as assigned.

Job Qualifications

Required:

Post-secondary Degree/Diploma required
English proficiency in speaking reading writing abilities required.
Minimum of 4-5 Years relevant work experience within the Customer Service or Sales Operations landscape.
Ability to think creatively to innovate new ideas.
Strong in cross-departmental collaboration.
Strong analytical abilities.
Excellent communication skills.
Demonstrates strong organizational skills.
Extremely detail oriented.
Motivated, results oriented and persistent.
Proactive/takes initiative.
Maintains a positive attitude and works well within a team environment.
Handles stressful situations in a fast paced environment.
Effectively prioritizes workload/time management.
Excellent verbal and written communication/customer service skills.
Ability to work flexible hours.

Preferred:

Experience with Datasweep, SalesForce, Service Cloud, CRM or SAP preferred.
Medium Microsoft Office skills required, advanced Microsoft Office skills preferred.

The anticipated starting base pay range for this full-time position working at this location is $60,823.00 to $82,111.00 plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus
Comprehensive medical benefits and pension plan
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

Artificial Intelligence is not being utilized in the Olympus hiring process.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service

Job Segment: Sales Operations, Project Manager, CRM, ERP, SAP, Sales, Technology

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