Position Description

The Sales Operations Manager role plays a crucial role in the overall success of the Go-To-Market organization. It is the role of the Sales Operations Manager to serve as the catalyst in the execution of building and maintaining a scalable sales and growth engine. The Manager will be tasked with the optimization of the CRM and the entire sales tech stack to ensure it is set up to execute a data-driven strategy and effective sales process. The Manager will also play a key role in supporting the overall growth efforts of the Company and work cross-functionally to lead or assist on important projects and provide reports that allow management to make strategic decisions within the sales department.

Essential Duties and Responsibilities

Support the sales team’s productivity and success with process improvements, measurements, tracking, and analytics (via measurable key performance indicators (KPI))
Oversight of Sales related tech stack, including management and oversight of a SFDC admin resource
Track, analyze, and create monthly executive reporting data to include the following metrics: pipeline growth, quota attainments, win/loss rate, sales team performance
Own end-to-end process of tracking sales funnel and operational metrics and explore alternatives to improve performance.
Collaborate regularly with all levels of the Sales, Marketing, and FP&A team members to ensure achievements are on track, identify gaps, and explore solutions.
Collaborate regularly with all levels of the Sales, Marketing, and FP&A team members for forecasts and department planning (headcount planning, budgets, forecasts, technology costs)
Oversee the primary system administration of the CRM (Salesforce) environment to include user account maintenance, data integrity, reports and dashboards, workflows, etc.
Assist the Sales Leaders with Pipeline and Opportunity inspection, forecasting
Development of compensation plans (inclusive of SPIFFs)
Enhance sales productivity by managing the team via streamlined processes and improved tool management

Requirements

Bachelor’s degree in Business, Finance, Marketing, or equivalent work experience required
Minimum of 5 years of current sales/revenue operations (or Sales Consulting) experience in an SMB SaaS, B2B solution environment
5+ years of experience managing resources, tasks, and workflows in operational management or similar roles Prior experience managing direct reports (preferred)
2+ years of prior Salesforce administration experience required. Certification in Salesforce administration is highly desired.
Strong analytical and organizational skills- Ability to perform the upfront diagnostic to develop the project plan and lead the implementation of programs designed to maximize revenue growth
Experience working and interfacing with C-Suite to execute or update GTM initiatives
Project Management- experience in designing, implementing, and managing projects
Analyzed, built, deployed and maximized sales software, such as:
- CRM (e.g., Salesforce)
- Collaboration (e.g., Salesforce Chatter)
- Intelligence (ZoomInfo)
- Prospecting (SalesLoft)
- Enablement (e.g., Showpad)
- Marketing Automation (e.g., HubSpot)
Holds others accountable, knows how to balance pushing hard vs. supporting a team
Can read others and develop trust, influences and inspires team with confidence

Physical Requirements

Frequent communication with clients, prospects and internal staff. Must be able to exchange accurate information in these situations. Travel required.

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Omnigo Software LLC

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Sales Operations Manager (Remote Position)