About OnDemand International

OnDemand International is a global market entry and business expansion consulting firm helping

entrepreneurs, startups, SMEs, and growth-stage companies with company incorporation, compliance, and global mobility services across multiple international markets. We work with clients making important business and relocation decisions and require strong operational alignment between Sales, Mobility, Compliance, and Delivery teams to ensure smooth execution and revenue growth.

About the Role

We are hiring a Senior Sales Operations Manager to strengthen our sales processes, improve revenue

visibility, and ensure effective coordination between Sales, Mobility, and Delivery teams. The role will be responsible for managing sales operations, CRM accuracy, pipeline tracking, sales performance reporting, process improvement, and ensuring that opportunities move smoothly from lead generation to closure and successful handover. This role is ideal for someone who understands sales funnels, enjoys working with data, can identify gaps in sales processes, and can build strong operational discipline across teams.

Key Responsibilities

Sales Process Management

● Own and improve end-to-end sales processes from lead allocation to closure and handover.

● Create structured workflows to improve sales efficiency and conversion rates.

● Ensure sales teams follow defined processes, documentation standards, and reporting mechanisms.

● Identify bottlenecks in the sales funnel and recommend corrective actions.

CRM & Pipeline Management

● Maintain CRM accuracy and ensure timely updates of leads, opportunities, stages, activities, and

closures.

● Monitor sales pipeline health, ageing opportunities, conversion ratios, and revenue forecasts.

● Ensure proper tracking of client discussions, commitments, follow-ups, and next actions.

● Generate regular pipeline and performance reports for leadership review.

Sales Reporting & Analytics

● Prepare daily, weekly, and monthly sales performance reports.

● Track key sales metrics including lead conversion rate, sales cycle duration, revenue achievement,

individual sales performance, pipeline movement, and forecast accuracy.

● Provide actionable insights to improve sales productivity.

Sales & Cross-Functional Coordination

● Act as a bridge between Sales, Mobility, Compliance, and Delivery teams.

● Ensure proper handover of closed cases with complete documentation and client commitments.

● Track pending cases and highlight risks impacting revenue realization.

● Coordinate internally to resolve client-related operational challenges.

Revenue & Performance Management

● Support leadership in achieving monthly and quarterly revenue targets.

● Track sales commitments versus actual closures.

● Identify gaps in sales execution and work with sales managers for improvement.

● Support incentive calculations through accurate sales data validation.

Team Enablement

● Support sales managers with dashboards, reports, and performance insights.

● Create sales SOPs, templates, and operational guidelines.

● Assist in onboarding and training new sales team members on processes and tools.

Who We're Looking For

● 4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, or Sales

Excellence roles.

● Strong understanding of B2B sales processes and sales funnels.

● Experience working with CRM systems such as Zoho, Salesforce, HubSpot, or similar platforms.

● Strong analytical skills with the ability to interpret sales data and trends.

● Excellent coordination skills with multiple internal stakeholders.

● Strong attention to detail with the ability to manage multiple priorities.

● Good communication skills with the ability to work closely with sales teams and leadership.

Preferred Experience

● Experience in consulting, global mobility, immigration, SaaS, financial services, or other high-value

service businesses.

● Experience managing CRM implementation or sales process improvement projects.

● Understanding of revenue forecasting and sales performance management.

● Experience working with sales teams handling premium/high-ticket services.

Key Success Metrics

● CRM accuracy and hygiene

● Improvement in sales conversion rates

● Reduction in sales cycle delays

● Accurate revenue forecasting

● Better coordination between Sales and Delivery teams

● Improved sales reporting visibility

● Faster closure and smoother client handovers

Why Join OnDemand International

● Opportunity to build and improve sales systems for a growing global consulting business.

● Work closely with senior leadership and revenue teams.

● Exposure to international clients and cross-border business operations.

● Growth opportunities into Revenue Operations, Sales Strategy, or Business Leadership roles.

How to Apply

Send your updated resume to hr@ondemandint.com with the subject line "Application for Senior Sales Operations Manager".

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