Our ideal candidate:

The Chief Technology Officer (CTO) will be responsible for driving the strategic direction of technology and digital initiatives at OneAZ Credit Union. This executive-level position will play a critical role in shaping our technology roadmap, ensuring alignment with business unit objectives, and driving innovation to meet the evolving needs of our members. The CTO will lead a team of technology professionals and collaborate with cross-functional stakeholders to deliver cutting-edge solutions and enhance our competitive position in the market. This position offers an exciting opportunity to make a significant impact and contribute to the success of OneAZ.

A typical day might include the following:

Develop and implement a comprehensive technology and digital strategy that aligns with OneAZ's business objectives and supports the organization's growth initiatives.
Provide strategic leadership and guidance to the technology team, fostering a culture of innovation, collaboration, and excellence.
Oversee the management and optimization of technology infrastructure, systems, and applications, ensuring scalability, security, and reliability.
Drive digital transformation initiatives, leveraging emerging technologies to enhance the member experience and drive operational efficiency.
Collaborate with internal stakeholders to identify business needs, evaluate technology solutions, and drive successful implementation and adoption.
Collaborate with senior leadership to identify and prioritize technology initiatives that drive growth, innovation, and member engagement.
Stay abreast of industry trends, regulatory requirements, and advancements in technology to identify opportunities for innovation and competitive advantage.
Establish and maintain strategic partnerships with external vendors, technology providers, and industry organizations to drive value and maximize technology investments.
Lead the technology governance process, ensuring effective risk management, compliance, and adherence to regulatory standards.
Develop and manage the technology budget, ensuring optimal resource allocation and cost-effectiveness.
Foster a culture of continuous learning and professional development within the technology team, attracting and retaining top talent.
Researches and explores industry trends in technology and ensures that the credit union's information systems structure and equipment is adequate to meet current and future needs.
Analyzes new technologies and runs competitive analysis to determine how OneAZ can win in our market.
Ensure adherence to industry standards, regulatory requirements, and cybersecurity practices to protect member data and mitigate technology risks.
Establish and maintain technology governance frameworks, policies, and procedures to ensure compliance with applicable laws, regulations, and industry standards.
Collaborate with compliance and risk management teams to identify and address technology-related risks and vulnerabilities.
Conduct regular technology audits, assessments, and penetration tests to maintain a robust security posture and protect against cyber threats.
Identifies user needs and directs building of MIS teams to work across all levels of the organization.
Manage relationships with technology vendors, negotiate contracts, and evaluate new partnerships to meet the credit union's technology needs.
Works with closely marketing/product design to discern competitiveness of new technologies.
Stay informed about vendor market trends and industry developments to identify strategic opportunities and optimize vendor relationships.
Collaborate with vendors and service providers to implement and integrate new technology solutions, ensuring seamless operations and member experiences.
Work closely with the data analytics team to ensure efficient and effective data governance, data quality, data integration, and data analytics
Help drive the adoption of advanced analytics techniques, including machine learning and predictive analytics, to leverage data for strategic decision-making and personalized member experiences.
Lead the exploration and implementation of Artificial Intelligence (AI) and machine learning technologies to automate processes, enhance member interactions, and improve operational efficiency.
Work with other executives and senior leaders to identify opportunities to leverage AI for fraud detection, risk assessment and compliance monitoring.
Develop a comprehensive Robotic Process Automation (RPA) strategy to automate repetitive and rule-based tasks, optimizing operational efficiency and reducing manual errors.
Identify processes suitable for RPA implementation and working with relevant teams to streamline workflows and automate tasks.
Drive innovation by actively researching and evaluating emerging technologies, trends, and industry best practices relevant to the banking and financial services sector.
Identify opportunities to leverage emerging technologies such as blockchain, Internet of Things (IoT), and quantum computing to drive digital transformation and enhance member experiences.
Pursue and drive the adoption of agile development methodologies and DevOps practices to streamline technology delivery, improve collaboration between development and operations teams, and accelerate time-to-market for new solutions.
Develop and implement a robust technology risk framework to identify, assess, and mitigate technology-related risks, ensuring the continuity of critical business operations and protecting the organization from potential threats.
Champion a member-centric and associate-centric approach to technology initiatives, ensuring that the member experience and associate engagement remains at the forefront of all technology solutions and strategies.
Collaborate closely with marketing and product design teams to understand market trends and competitive landscapes, providing insights on how technology can support and enhance the credit union’s marketing and product strategies.
Engage with industry organizations, forums, and conferences to stay abreast of the latest trends and contribute to the broader technology and banking communities.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

Education

High School Diploma Required
Bachelor's Degree Required
Master's Degree Preferred

Experience

10 to 15 years of similar or related experience. Progressively responsible positions in technology leadership, with a focus on strategic planning, innovation and operations management required.
Experience in financial services, particularly within credit unions or banking institutions preferred.

Knowledge, Skills And Abilities

Technology Expertise – in-depth knowledge of various technologies and platforms relevant to the financial services industry, such as core banking systems, digital banking solutions, data analytics, cybersecurity, cloud computing, and emerging technologies. Understanding technology trends and their impact on the credit union’s operations is crucial (High proficiency)
Strategic Thinking – ability to think strategically and translate business goals into technology strategies and initiatives. Strong strategic planning and execution skills to align technology investments with organizational objectives and drive innovation. (High proficiency)
Leadership – proven leadership capabilities to guide and inspire technology teams, including hiring and talent development, fostering a collaborative culture and driving high-performance. Ability to lead cross-functional teams and build strong relationships with stakeholders. (High proficiency)
Financial Acumen – understanding financial principles, budgeting, and resource allocation. Ability to manage technology budgets, evaluate cost-effectiveness of technology investments, and drive operational efficiencies. (High proficiency)
Risk Management – knowledge of cybersecurity threats, data privacy regulations, and risk management frameworks. Experience in development and implement robust security measures to protect sensitive information and ensure compliance with industry standards and regulations. (High proficiency)
Vendor Management – proficiency in vendor selection principles, contract negotiation, and managing relationships with technology partners and service providers (Medium proficiency)
Change Management – expertise in leading organizational change and driving technology transformation initiatives. Strong change management skills to navigate complex technology landscapes, overcome resistance, and foster a culture of innovation and continuous improvement. (Medium proficiency)
Regulatory Compliance – familiarity with regulatory requirements applicable to the financial services industry, including data protection, privacy, and compliance standards. (Medium proficiency)

Licenses and Certifications

CISSP Certified Information Systems Security Professional Preferred
Certified Information Security Manager (CISM) Preferred
Certified Scrum Master Preferred

Why join the OneAZ team?

Our culture is one-of-a-kind! You’ll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.

OneAZ Credit Union

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