Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

Key Responsibilities:

Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency
Develop, implement, and refine operational processes and procedures to improve sales execution
Analyze sales data to identify trends, opportunities for improvement, and actionable insights
Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals
Train and develop team members to ensure effective execution of sales strategies and operational protocols
Monitor performance metrics and provide regular reports to management on key performance indicators
Identify areas for automation and technology needs to streamline processes

Requirements

Bachelor's degree in business, management, or a related field
3+ years of experience in sales operations or management within a call center environment
Strong leadership skills with a proven track record of managing and developing teams
Exceptional analytical skills with the ability to interpret data and make data-driven decisions
Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders
Proficiency in CRM software, reporting tools, and Microsoft Office Suite
Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects

Benefits

Full-Time Hours: 40 hours per week schedule
Supportive Environment: Classroom training, plus ongoing support for your success!
Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits: Health Care Plan (Medical, Dental & Vision)
Culture: Diverse, welcoming culture with Employee Resource Groups
Referrals: Refer a friend and earn up to $2,000 per person!

OneTouch Direct

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