The Company
OpenSpace is founded by experienced entrepreneurs and engineers with several successful exits. Our solutions combine computer vision and AI to make it incredibly easy to capture a visual record of construction jobsites, share and process for insights. We are rapidly growing and well-funded, with a team that combines people with deep experience in construction with the best AI PhDs and engineers.
The Company operates remotely. We are headquartered in San Francisco, where we maintain a working and meeting space. This position is fully remote.
The Role
The Sales Operations Manager will report to the Senior Director of Sales Operations, and manage two direct reports in the near term. You will work as a business partner to the Sales team to streamline and optimize a scalable deal desk function and be the subject matter expert on pricing, to accelerate deal velocity.
You will also analyze data to increase sales efficiency and help our leadership teams make informed decisions.
Success in this role is measured by well-documented and user-friendly processes and tooling, increased sales efficiency and effectiveness, deal consistency and faster deal cycles, and sales insights and analysis.
Responsibilities (What you will do)

Build and manage a Deal Desk process capable of supporting a high volume, global SaaS business. Provide direction, prioritization, guidance, and support activities needed to manage high volume time-sensitive orders to successful completion. Ensure that all orders placed globally are processed accurately and in a timely manner, ensuring a positive customer experience while driving order issues to closure.
Implement best-practice methodologies to develop and scale the Deal Desk through process automation, standardization and simplification of business processes, and improved process efficiencies.
Develop and manage the contract review, negotiation and contract approval process.
Work closely with our finance, legal and business teams to develop standardized and pre-approved terms for routine business contracts and thereby ensure contracts are unambiguous for critical business purposes, including revenue recognition, billing, and renewal management.
Serve as the point of contact in applying our pricing framework and determining any special pricing needed, quote creation and questions, invoicing/PO requirements, operations, approval policies, commercial terms, and troubleshooting of deal issues and sales escalations.
Track KPIs across the deal processing workflow to identify areas of improvement and track successes.
Analyze deal level and sales achievement data to enable increased efficiency.

Requirements (What we want to see in you)

7+ years of Sales Operations/Deal Desk experience.
Bachelor's degree in business, finance, or accounting.
Analytical and data-oriented.
Extensive experience in:

Using Salesforce, Zuora, or comparable CPQ tools and robust understanding of the quote to cash process.
Building out the deal desk function - designing and implementing new policies and procedures with proven ability to drive process and system improvements.
Driving non-standard contracts to closure.

Strong understanding of:

Enterprise SaaS contract structures, common SaaS metrics, and revenue recognition.
Reading, interpreting, and drafting business terms and conditions, and the ability to communicate and convey alternatives and implications.
The customer lifecycle, including upsell, expansion and retention.

Characteristics (How you like to work)

You can execute on the job while building out the processes.
You are driven to constantly assess and improve processes to deliver at an ever-increasing scale.
You have highly effective written and verbal skills and the ability to explain concepts clearly and credibly across all levels within the Company.
You are an effective and persuasive communicator who speaks directly to ensure common understanding and commitment.
You have supreme planning, organizing, scheduling, and prioritizing skills.
You have proven your ability to succeed in a fast-paced and constantly changing environment, balance risk with productivity, work under time pressure, prioritize a high workload, and meet strict deadlines.
You are willing and able to work flexible hours to support the global coverage of this role and the nature of quarter-end cycles.
You thrive on being data-informed and results-driven but also recognize the importance of qualitative and contextual inputs for balanced decision-making.
You understand and value your own opinion as an expert and are not afraid to offer an opinion when analyzing data.
You are a positive team player with an open mindset who's genuinely interested in listening, understanding others, and bringing out the best in your colleagues.
You do not let important details slip through the cracks and are willing to go the distance to get the job done.

Bonus Points For….

Experience with fintech products, resellers / channel partners, and the public sector
Experience with international customers
Familiarity with the construction industry
Experience with Zuora

Why you should work with us

We'll trust you to do things right
Lots of growth potential: you are joining us as we scale
You'll feel satisfied that you're delivering something that people love
Equity at an early stage company positioned for massive growth.
We are working on something awesome!

#LI-Remote
OpenSpace welcomes employees from varied backgrounds and walks of life, and it's reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

OpenSpace

New Jobs

Deal Desk Analyst II

Deal Desk Analyst II

Sales Operations Manager