Job Title: SALESFORCE PRACTICE LEAD- AGENTIC CPQ & AGENTFORCE (Sales & CRM Technology)

Experience : 12+ YEARS

Job Types: FULL TIME

Work Location: CHENNAI, BENGALURU, PUNE , HYDERABAD

About the Role

This is a leadership role within a fast-growing technology services organization focused on the Connectedness industry — serving telecom operators, broadband providers, digital service providers, and technology companies globally.

The organization partners with leading enterprises to build next-generation digital experiences and intelligent systems, leveraging an AI-first approach, deep domain expertise, and strong engineering culture.

Role Overview

The Salesforce Practice Lead for Agentic CPQ & Agentforce will drive the next wave of AI-powered CRM transformation. This role combines domain expertise, solution architecture, and client leadership to shape delivery methodology, drive revenue growth, and build reusable accelerators for CPQ automation and autonomous AI agents within the Salesforce ecosystem.

Key Responsibilities

Drive BD & Pre-sales

● Lead client discovery workshops and develop winning solution proposals for Agentic CPQ and Agentforce engagements

● Articulate the ROI of autonomous CPQ workflows and AI agents to C-suite stakeholders

● Build and maintain relationships with Salesforce account executives and partner teams to generate pipeline

Solution Architecture

● Architect end-to-end Agentforce solutions including autonomous agents for order management, pricing optimisation, and CPQ orchestration

● Design integrations between Salesforce CPQ/Revenue Cloud and OSS/BSS systems (e.g., Amdocs, CODA, Netcracker)

● Define reusable accelerators, templates, and pre-built agent workflows

Delivery Leadership

● Oversee and quality-assure CPQ and Agentforce implementation projects end-to-end

● Mentor Salesforce architects and developers; establish best practices for AI agent design and prompt engineering

● Ensure delivery KPIs such as cycle time reduction, quote accuracy, and revenue leakage elimination

Thought Leadership

● Publish perspectives and case studies on Agentic CPQ transformation

● Represent the organization at industry events such as Salesforce World Tour and Dreamforce

● Track Salesforce roadmap (Einstein, Agentforce, Data Cloud) and translate into client-ready offerings

Required Qualifications

● 12+ years of Salesforce implementation experience, with 5+ years in CPQ / Revenue Cloud

● Hands-on expertise with Agentforce (autonomous agents design, deployment, governance)

● Strong understanding of Salesforce CPQ data model, pricing, approvals, and workflows

● Experience integrating Salesforce with telecom BSS/OSS systems or ERP platforms

● Salesforce certifications (CPQ Specialist, Platform App Builder, Architect track preferred)

● Proven success leading large-scale ($1M+) transformation programs

● Strong executive communication and stakeholder management skills

Leadership & Delivery Expectations

● Deep hands-on expertise with the ability to review architecture and code

● Proven ownership of end-to-end delivery (scoping to go-live)

● Experience managing distributed teams across geographies

● Ability to engage senior stakeholders (C-suite, VPs, enterprise architects)

● Comfortable operating in fast-paced, ambiguous environments

● Strong accountability and proactive problem-solving mindset

● Ability to translate complex technical concepts into business language

Nice to Have

● Experience with Revenue Cloud Advanced (RCA) and Salesforce Industries (Communications Cloud)

● MuleSoft experience for API-led integrations

Background in telecom order management or product catalog design

Optiserv Consulting Private Limited

New Jobs

Salesforce Practice Lead- Agentic CPQ & Agentforce