Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you'll do

Monitor and execute the Zendesk Revenue Operations queue originating from the support team, ensuring prompt and accurate billing for customer requests.
Handle Billing Requests in Salesforce (SFDC) to ensure accurate and timely billing for all customer upsell, downsell, update, churn, free trial implementation.
Collaborate with cross-functional teams to resolve billing-related inquiries and discrepancies.
Assist in streamlining standard operating procedures (SOPs) related to disputes, failed payments, and refunds to enhance the efficiency of the Center of Excellence (COE) processes.
Continuously review and optimize the revenue operations processes to improve billing accuracy and reduce turnaround time.
Maintain detailed records of billing activities, disputes, and resolutions for reporting and auditing purposes.

What we're looking for

Strong understanding of billing processes, revenue recognition principles, and financial operations.
Proficiency in using Zendesk, Salesforce, or similar tools for managing task queues.
Excellent problem-solving skills to resolve billing discrepancies and disputes effectively.
Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize workload efficiently.
Excellent communication and interpersonal skills to collaborate effectively with various teams.

Why join us

Early-stage company: Join one of the fastest-growing SaaS companies revolutionizing the food industry.
Growing market: You'll be focused on an $80 billion market that's projected to reach at least $500 billion by 2030 in the US alone.
Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.

What else you need to know

This role is based in our Los Angeles office location. We believe that people do their best work when they are together. As a company, we're in the marketplace of ideas and innovation. When you're constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we're better as a team in-person. That's why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Otter!

Ready to join us as we serve those who serve others?

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Otter

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Revenue Operations Specialist, Otter - US & Canada