Job Description

About Us
At P+HS Architects, our passion lies in creating spaces that enhance people’s lives. For over 40 years, we’ve brought energy, enthusiasm, and expertise to every project we undertake, whatever the scale or sector.

Our primary expertise is in designing for people, with a particular focus on the residential and healthcare sectors. Our work includes affordable housing, private homes, specialist living for older adults, acute healthcare, integrated care, and mental health environments.

We champion accessible routes into architecture, run STEAM outreach initiatives to promote diversity in the profession, and donate our time and expertise to local charities. Health and wellbeing are central to our practice.

We’re an ambitious, award winning, growing practice constantly challenging ourselves to seek personal and professional growth. Our commitment to enhancing people’s lives extends to our employees creating a great place to work, with employee development at our heart, supporting our team to grow rewarding careers while delivering work they care about.

About the Role
We’re looking for a Business Operations Administrator. This role is a key part of the Business Support function, responsible for ensuring the smooth day to day running of the Newcastle office while providing high quality administrative HR support across the Practice. The position plays an important role in supporting colleagues, enhancing the employee experience, and maintaining efficient processes across office operations, recruitment, onboarding, and general administration. It is a varied, people focused role that requires strong organisation, attention to detail, and the ability to manage multiple priorities.

It’s a varied and people centric position that plays a key part in supporting our positive culture and ensuring day to day operations run seamlessly.

Job Requirements

What We’re Looking For

Proactive and enthusiastic, with a genuine desire to understand the business, get involved and support colleagues.
Able to work independently, using initiative to manage tasks, as well as collaborate effectively within a team.
Clear, confident communicator, able to build positive relationships with colleagues, clients, and external contacts.
Calm, composed, and solutions focused when working under pressure or managing competing priorities.
Highly reliable, flexible, and adaptable to changing demands and situations.
Well organised, with excellent time management skills and the ability to prioritise tasks effectively.
Strong attention to detail, ensuring accuracy and consistency in all work.

Job Responsibilities

Key Responsibilities include

Oversee the day-to-day running of the Newcastle office, ensuring a professional, welcoming, and well-maintained environment
Manage office supplies, equipment, services, and facilities contracts
Act as the primary point of contact for office-related queries, issues, and visitor processes
Provide comprehensive general administrative support, including document management, supplier liaison, correspondence, diary coordination, and ordering equipment
Develop and maintain efficient administrative systems (e.g. record management, filing systems, and process improvements)
Support the coordination of meetings, including room bookings, preparing materials, and arranging catering where required
Maintain accurate records and ensure documentation is up to date and compliant with company processes
Provide HR administrative support, including onboarding coordination, preparing documentation, maintaining employee records, and supporting HR systems
Support the onboarding experience for new starters across all offices, ensuring consistency and a positive experience
Assist with HR system updates, ensuring employee data is accurate, up to date, and handled confidentially
Support recruitment activities, including:
- Coordinating interviews and liaising with candidates
- Managing job postings and applicant tracking systems
- Supporting hiring managers through the recruitment process
- Ensuring a positive candidate experience throughout
Plan and organise colleague events across offices, working with the Stokesley-based Business Support Administrator to align activities across locations
Coordinate company-wide and office events, including conferences, Annual Staff Meetings, Summer Socials, and Christmas parties
Support the delivery of the company’s social value agenda where required
Lead on contract administration, ensuring documentation is accurate, up to date, and properly recorded
Provide administrative support to architectural teams, assisting with project-related documentation and coordination where required

The Application Process
The application process will consist of two stages. The first interview will be an opportunity for us to get to know you better, learn more about your experiences, and discuss the role in more detail. Candidates progressing to the second stage will be invited to present to a member of our Directors’ team.
We don’t believe in unnecessarily drawn out interview processes our aim is to keep things clear, straightforward, and respectful of your time while giving you a genuine feel for our team and the role.

Diversity and Inclusion
At P&HS, our commitment to enhancing lives extends to our people. We are dedicated to fostering a workplace where everyone feels valued, respected, and empowered to thrive. We actively welcome applications from individuals of all backgrounds, experiences, and identities including, but not limited to, race, ethnicity, gender, age, disability, sexual orientation, and socioeconomic status.

We aim to create a welcoming, fair, and supportive interview process. Please let us know if you have any requirements or adjustments, we’re happy to accommodate.

Not sure you meet every requirement?
Research shows that women, disabled people, LGBTQ+ individuals, neurodiverse people, and those from ethnic minority backgrounds often hesitate to apply unless they meet 100% of the criteria. At P&HS, we value potential and attitude as much as experience. If you meet around 80% of the criteria and are excited about this opportunity, we encourage you to apply.
Job Benefits

Flexible working, 25 days holiday plus bank holiday, Christmas shutdown, professional fees paid, health and wellbeing scheme, profit share scheme

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