About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

Perks

Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
Paid vacation starts at 4 weeks per year, and increases with years of service.
Hybrid work environment (i.e., a combination of work from office and work from home days).
Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About The Position

We are searching for a permanent Manager, Sales Operations & Enablement to join our Group Business team.
PBC’s compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. The typical hiring range for this position is $110,000 - $130,000 per year, with the starting salary determined based on a combination of skills, education, experience, and internal equity. As part of our total rewards package, you’ll be eligible for our annual bonus program.

If you’re looking to take on a role that leads Account Management and Proposal Management functions and owns the end-to-end commercial operating system for Group Business, we want to hear from you. This is a great career opportunity with a local not-for-profit health insurance provider where you would be responsible for integrating revenue operations disciplines along with direct people leadership.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Key Ways This Position Makes An Impact

The Manager, Sales Operations & Enablement integrates revenue operations disciplines including pipeline management, CRM governance, performance reporting, and sales process optimization.

This role directs people leadership to ensure renewals, proposals, client communications, and broker relationships align with profitability, retention, compliance, and brand standards.

As the Manager, you will direct to full RFP, implementation, and onboarding lifecycle, establish performance metrics, accountability frameworks, and operational infrastructure that enable sales leaders and Account Managers to focus on selling and relationship management.

In this role you would coach team members through complex RFP’s, renewals, and negotiations to drive sales effectiveness and sustainable growth.

The manager oversees the pipeline data integrity in Microsoft Dynamics, including stage definitions, probability weighting, progression criteria, and enforcement of CRM hygiene standards.

This role builds and maintains dashboards and reporting that provides real-time visibility into deal flow, stage conversion, velocity, and pipeline health.

You would establish baseline conversion metrics, develop leading indicators, and build forecasting models that connect activity inputs to revenue outputs to support data-informed target selling and resources allocation.

This role helps ensure consistent adoption of sales process standards across emerging, mid-market, and strategic account teams and will coordinate with marketing on lead qualification criteria and handoff protocols to eliminate funnel gaps.

Key Experiences You Bring To This Role

5+ years in sales operations, revenue operations, or commercial analytics, ideally in insurance, financial services, or another regulated industry.
Demonstrated experience managing or leading a team, including coaching on both operational execution and professional development.
Strong proficiency with CRM platforms (Microsoft Dynamics preferred) including pipeline configuration, reporting, and data governance.
Proven ability to build performance reporting frameworks and translate data into actionable sales leadership insights.
Experience supporting or managing proposal/RFP processes in a B2B or broker-mediated environment.
Excellent communication skills with the ability to influence across functions (Sales, Underwriting, Marketing, IT) without direct authority.

Preferred Qualifications That Are Considered An Asset

Experience in group benefits, health insurance, or employee benefits administration.
Familiarity with broker distribution models and advisor relationship management.
Exposure to sales enablement tools (content management, proposal automation, intent data platforms).
CPA, MBA, or equivalent business credentials considered an asset.

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Please apply via our website this week at http://www.pbchbs.com/company/careers/

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.

Pacific Blue Cross

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Manager, Sales Operations & Enablement