Position Summary

The Sales Operations Manager is responsible for leading the internal sales process from contract execution through Project Completion. This role ensures seamless customer experience, operational efficiency, and consistent execution of company processes.

This position plays a critical role in optimizing the sales to delivery workflow by managing the internal sales personnel, monitoring performance metrics, improving processes, and ensuring customers receive exceptional service from order intake through final delivery.

Key Responsibilities

Team Leadership and Development

· Lead, coach, and manage the Inside Sales and Project Management team.

· Establish clear expectations, accountability, and performance standards.

· Conduct regular coaching, training, and performance reviews to develop team capabilities.

· Foster a culture of ownership, responsiveness, and customer first service.

· Coordinate closely with Outside Sales to ensure effective communication and smooth handoffs.

Sales Process Management

· Serve as the operational leader for the entire internal sales execution cycle.

· Ensure all orders are processed accurately and efficiently through internal systems.

· Standardize procedures for order management, project coordination, and customer communication.

· Identify gaps, bottlenecks, or inefficiencies in the sales to delivery workflow and implement improvements.

Customer Experience Ownership

· Ensure customers receive timely communication, accurate documentation, and reliable order execution.

· Monitor the handoff between Outside Sales and Inside Sales to ensure customer expectations are properly captured.

Operational Analysis and Continuous Improvement

· Analyze internal sales processes to identify opportunities for efficiency gains, cycle time reduction, and improved accuracy.

· Develop and implement process improvements that enhance the customer experience and operational performance.

· Collaborate with leadership and cross functional teams to improve workflows across sales, engineering, production, and logistics.

Metrics and Reporting

· Establish and track key performance indicators related to sales operations, order processing, and project execution.

· Monitor team productivity, order cycle time, backlog health, and customer service metrics.

· Prepare and present regular reports to leadership on performance trends, risks, and improvement initiatives.

· Use data driven insights to guide operational improvements and resource planning.

Qualifications

Education

· Bachelor’s degree in Business, Operations Management, Supply Chain, or related field preferred.

Experience

· 5+ years of experience in sales operations, project management, or inside sales leadership.

· Experience managing customer facing teams.

· Experience improving business processes and implementing operational improvements.

· Experience working with CRM and ERP systems.

· Pre Engineered Steel Building experience preferred.

Skills and Competencies

· Strong leadership and coaching abilities.

· Excellent organizational and process management skills.

· Analytical mindset with strong data interpretation capabilities.

· Strong communication and cross functional coordination skills.

· Ability to manage multiple priorities in a fast paced environment.

· Customer focused problem solving and decision making.

This job description may not be all inclusive. Additional duties may be assigned to support departmental and organizational objectives. This description is subject to change at any time by management.

Pacific Building Systems

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Sales Operations Manager