Job Description:
Pacific Life is seeking a skilled professional to build, lead and develop a Sales Operations organization to support our efforts to establish and grow a $1BM revenue, profitable business in the Workforce Benefits market. This role is highly desired to be on-site in Chicago, IL, Newport Beach, CA or Omaha, NE. Will consider 100% remote for the right candidate.

As the Head of Sales Operations you’ll play a key role in the startup and long-term success of this business by working with leaders in the Workforce Benefits division to further enhance the Distribution strategy, delivering and evolving leading-edge technologies and processes to support our ambitions for the Distribution organization. You will be responsible, for developing the Sales Operations strategy required to support our Distribution goals, as well as designing and implementing a Sales Operations organization roadmap to bring the business to market in our chosen sectors and delivering results long term with a leading employer and broker experience. The role will align with other key sales leaders for the execution of the strategic vision of sales methodologies, key processes, and the delivery and adoption of productivity-based improvements to the frontline sales teams. You will report directly to the VP, Head of Distribution.

How you will make an impact:
Partner with Workforce Benefits leaders to set long-term customer experience vision and operational roadmap for the startup business, including launch and development of group products and services.

Create and implement a strategy for Sales Operations that is consistent with new sales, retention, profitability and expense goals and meets business needs.

Establish a multi-year execution roadmap delivering operational support to Distribution for our products and services, including team and technology investments to support business objectives.

Recruit, select, coach and develop an industry leading Sales Operations team – including sales support (i.e., quoting), account management, analytics, and stewardship functions to ensure success in the small-mid size employer market with a focus on distribution through brokers and MGAs.

Utilize established and innovative approaches, tools and partners to enable efficient, deliberate and robust growth in line with business objectives.

Bring a customer-first mindset: prioritize customer and broker viewpoints in decision-making.

Work with IT to develop the operations and IT ecosystem to support the Sales Operations organization.

Maintain strong connections with product, pricing, regulatory compliance, and actuarial pricing teams to ensuring alignment on critical deliverables.

Find innovative, cost effective and scalable solutions which will grow with the business.

Advise and counsel the Head of Distribution on issues impacting strategy.

Develop, monitor, measure and manage appropriate KPIs to ensure business is delivering on its service commitments – for both internally delivered and outsourced capabilities.

Participate in ongoing industry and community activities to stay attuned to industry trends. Represent the company as needed with legislative platforms, industry events, community activities.

Perform other job-related duties or special projects as required.

The experience you will bring:
10+ years’ experience in group benefits sales operations management at a senior leadership level – progressive career across multiple operational disciplines

College degree with concentration in business management, finance, or risk management or equivalent work experience is required.

The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy.

An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.

The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results.

Comfortable with start-up related ambiguity; able to adapt and lead through complexity.

Ability to seek opinions of others, process feedback and take smart risks.

A high degree of integrity and able to act in a transparent and consistent manner while always taking into account what is best for the organization.

The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity, and manage performance; widely viewed as a strong developer of others.

Self-reflective and aware of his/her own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement.

Mindset to enable breakthrough innovations and business models that create value for all stakeholders, continually challenging traditional approaches.

What will make you stand out:
Demonstrated experience developing people to meet both their career goals and the organization’s goals; Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Strong performance orientation and drive for results

Strong analytical skills, with the ability to grasp complexities and perceive relationships among business and financial issues

Known for ability to respectfully and confidently collaborate and easily communicate with various stakeholders

#LI-DD1
#LI-Remote

The base pay range is $150k - $260k.

Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Pacific Life

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